--- title: "Department Settings & Configuration - Devad CHAT Guides — Devad" url: "https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167" --- [Skip to content](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#main-content) [![Devad.io](https://st1.devad.io/brand/logo-devad-white-mode-v3.png)](https://st1.devad.io) [Home](https://st1.devad.io) [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) [Pricing](https://st1.devad.io/pricing) [](https://st1.devad.io/help#hc-search) [Agent view](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167.md) [Docs](https://st1.devad.io/help/en/docs/) [Guides](https://st1.devad.io/help/en/guides/) [Changelog](https://st1.devad.io/help/en/changelog/) Browse these Docs [12Ai Agentic Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/) - [AI Agent & Chatbot for Automated Appointment & Booking System](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-agent-chatbot-for-automated-appointment-booking-system--2) - [AI Basic Settings : Human takeover, Smart reply, & Troubleshooting](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-basic-settings-human-takeover-smart-reply-troubleshooting--26) - [AI & Chatbot Builder](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-chatbot-builder--32) - [Google Calendar & TidyCal Integrations with Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/appointments-with-google-calendar-or-tidycal--42) - [AI & Chatbot Builder](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-chatbot-builder--172) - [Flows Builder & External API](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/flows-builder-external-api--72) - [Google Integration & AI Features](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/google-integration-ai-features--78) - [AI Basic Settings : Human takeover, Smart reply, & Troubleshooting](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-basic-settings-human-takeover-smart-reply-troubleshooting--216) - [OpenAI, Integrations, & Chatbot Training](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/openai-chatbottidycal-flows-builder--218) - [OpenAI, Integrations, & Chatbot Training](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/openai-chatbottidycal-flows-builder--120) - [Flows Builder & External API](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/flows-builder-external-api--220) - [Google Integration & AI Features](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/google-integration-ai-features--226) [View all Ai Agentic Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/) [1CHAT App](https://st1.devad.io/help/en/docs/chat-devad-io-docs/) - [User Management](https://st1.devad.io/help/en/docs/chat-devad-io-docs/user-management--165) [5Features Use Cases](https://st1.devad.io/help/en/docs/features-use-cases/) - [AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]](https://st1.devad.io/help/en/docs/features-use-cases/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--10) - [AI Agentic Chatbot Features](https://st1.devad.io/help/en/docs/features-use-cases/ai-agentic-chatbot--18) - [Appointments, Reservations, and meeting Scheduling](https://st1.devad.io/help/en/docs/features-use-cases/appointments-reservations-and-meeting-scheduling--37) - [Customer Support Features](https://st1.devad.io/help/en/docs/features-use-cases/customer-support-features--60) - [Marketing Feautres for Any Business](https://st1.devad.io/help/en/docs/features-use-cases/marketing-feautres-for-any-business--105) [View all Features Use Cases](https://st1.devad.io/help/en/docs/features-use-cases/) [3POST App](https://st1.devad.io/help/en/docs/post-devad-io-docs/) - [POST.devad.io Analytics Guides](https://st1.devad.io/help/en/docs/post-devad-io-docs/post-devad-io-analytics-guides--4) - [POST.devad.io Features Guides](https://st1.devad.io/help/en/docs/post-devad-io-docs/post-devad-io-features-guides--12) - [AI Agent Skill: one Prompt to Post Everywhere](https://st1.devad.io/help/en/docs/post-devad-io-docs/ai-agent-skill-one-prompt-to-post-everywhere--20) [19Settings Area](https://st1.devad.io/help/en/docs/settings-area/) - [Conversation Management System](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--163) - [Articles & Tickets Sections](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--45) - [Automations & Cron Job](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--48) - [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167) - [Notifications Management](https://st1.devad.io/help/en/docs/settings-area/notifications-management--170) - [Conversation Management System](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--57) - [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--63) - [Departments, Queue and routing](https://st1.devad.io/help/en/docs/settings-area/departments-queue-and-routing--66) - [Email, Newsletter, SMS, & Notifications](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69) - [Miscellaneous: More Features & settings](https://st1.devad.io/help/en/docs/settings-area/more-features-settings--184) - [Language and Translations](https://st1.devad.io/help/en/docs/settings-area/language-and-translations--201) - [Articles & Tickets Sections](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--203) - [Departments, Queue and routing](https://st1.devad.io/help/en/docs/settings-area/departments-queue-and-routing--205) - [Language and Translations](https://st1.devad.io/help/en/docs/settings-area/language-and-translations--102) - [Automations & Cron Job](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--209) - [Mobile App & Other Settings](https://st1.devad.io/help/en/docs/settings-area/mobile-app-other-settings--108) - [Miscellaneous: More Features & settings](https://st1.devad.io/help/en/docs/settings-area/more-features-settings--111) - [Mobile App & Other Settings](https://st1.devad.io/help/en/docs/settings-area/mobile-app-other-settings--212) - [Notifications Management](https://st1.devad.io/help/en/docs/settings-area/notifications-management--117) [View all Settings Area](https://st1.devad.io/help/en/docs/settings-area/) [9Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) - [Chat & Conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51) - [Having problems?](https://st1.devad.io/help/en/docs/setup-basics/having-problems--81) - [Plans & Pricing](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--193) - [Users & Access](https://st1.devad.io/help/en/docs/setup-basics/users-access--195) - [Chat & Conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--197) - [Having problems?](https://st1.devad.io/help/en/docs/setup-basics/having-problems--199) - [Installing CHAT Widget](https://st1.devad.io/help/en/docs/setup-basics/installing-chat-widget--99) - [Plans & Pricing](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--126) - [Users & Access](https://st1.devad.io/help/en/docs/setup-basics/users-access--144) [View all Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) [10Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) - [How to Create and Keep WhatsApp Business Account Healthy](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) - [WhatsApp Templates & Flows](https://st1.devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159) - [Connect WhatsApp Business With CHAT.devad.io](https://st1.devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--54) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://st1.devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84) - [How to Create and Keep WhatsApp Business Account Healthy](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--87) - [Setting Up Your 360dialog Account](https://st1.devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132) - [WhatsApp Shop](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-shop--228) - [WhatsApp Shop](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-shop--147) - [WhatsApp Templates & Flows](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148) - [WhatsApp voice & video calls](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--149) [View all Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) [5More Integrations](https://st1.devad.io/help/en/docs/more-integrations/) - [WordPress Integration](https://st1.devad.io/help/en/docs/more-integrations/full-wordpress-integration--75) - [How To Export and Import Users in CHAT.devad.io Safely](https://st1.devad.io/help/en/docs/more-integrations/how-to-export-and-import-users-in-chat-devad-io-safely--93) - [More Integration: Slack, Opencart, Martfury, Zalo, Zendesk, Viber, Line, WeChat](https://st1.devad.io/help/en/docs/more-integrations/more-integration-slack-opencart-martfury-zalo-zendesk-viber-line-wechat--114) - [OpenCart](https://st1.devad.io/help/en/docs/more-integrations/opencart--123) - [Shopify Integration](https://st1.devad.io/help/en/docs/more-integrations/shopify-integration--135) [View all More Integrations](https://st1.devad.io/help/en/docs/more-integrations/) [3Facebook Instagram Messenger](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/) - [Messenger (Facebook & Instagram) Setup](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/how-to-enable-messenger-facebook-instagram--90) - [Reply Comments & DM for Comments](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/reply-comments-dm-for-comments--129) - [Reply Comments & DM for Comments](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/reply-comments-dm-for-comments--233) [2General](https://st1.devad.io/help/en/docs/general/) - [Chat](https://st1.devad.io/help/en/docs/general/chat--96) - [User Management](https://st1.devad.io/help/en/docs/general/user-management--141) [1Telegram](https://st1.devad.io/help/en/docs/telegram/) - [Telegram AI Agent & Chatbot Setup](https://st1.devad.io/help/en/docs/telegram/telegram-ai-agent-chatbot-setup--138) [1Twitter X](https://st1.devad.io/help/en/docs/twitter-x/) - [X (Twitter) AI Agent & Chatbot Setup](https://st1.devad.io/help/en/docs/twitter-x/x-twitter-ai-agent-chatbot-setup--150) [4Ecommerce Features](https://st1.devad.io/help/en/docs/ecommerce-features/) - [AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--188) - [Email, Newsletter, SMS, & Notifications](https://st1.devad.io/help/en/docs/ecommerce-features/email-notifications-sms--207) - [AI Agentic Chatbot Features](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agentic-chatbot--214) - [Customer Support Features](https://st1.devad.io/help/en/docs/ecommerce-features/customer-support-features--239) [View all Ecommerce Features](https://st1.devad.io/help/en/docs/ecommerce-features/) [2Lead Gen Features](https://st1.devad.io/help/en/docs/lead-gen-features/) - [Google Calendar & TidyCal Integrations with Chatbot](https://st1.devad.io/help/en/docs/lead-gen-features/appointments-with-google-calendar-or-tidycal--222) - [Appointments, Reservations, and meeting Scheduling](https://st1.devad.io/help/en/docs/lead-gen-features/appointments-reservations-and-meeting-scheduling--224) [1Marketing Features](https://st1.devad.io/help/en/docs/marketing-features/) - [Marketing Feautres for Any Business](https://st1.devad.io/help/en/docs/marketing-features/marketing-feautres-for-any-business--237) [1Business Themes](https://st1.devad.io/help/en/docs/business-themes/) - [Business Page Templates](https://st1.devad.io/help/en/docs/business-themes/business-page-templates--34) [19Portraits](https://st1.devad.io/help/en/docs/portraits/) - [How to Create Editorial Portrait 4k for Free](https://st1.devad.io/help/en/docs/portraits/how-to-create-editorial-portrait-4k-for-free--3) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits: The Ultimate Cinematic Men’s Fashion Collection](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-the-ultimate-cinematic-mens-fashion-collection--19) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Studio Fashion, and Graphic Art](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-studio-fashion-and-graphic-art--27) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits of Men and Majestic Horses](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-of-men-and-majestic-horses--33) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Art, and Surreal Fashion Photography](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-art-and-surreal-fashion-photography--38) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cozy Interiors, and Cinematic Morning Vibes](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cozy-interiors-and-cinematic-morning-vibes--43) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Men’s Fashion, and Photorealistic Lifestyle Shots](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-mens-fashion-and-photorealistic-lifestyle-shots--46) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Lifestyle, and Professional Branding](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-lifestyle-and-professional-branding--49) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Epic Adventures, and Cinematic Landscapes](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-epic-adventures-and-cinematic-landscapes--52) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, 3D Optical Illusions, and Urban Surrealism](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-3d-optical-illusions-and-urban-surrealism--55) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Cinematic Urban Styles](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-cinematic-urban-styles--58) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Streetwear, and Surreal Editorials.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-streetwear-and-surreal-editorials--61) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Vogue-Style Covers](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-vogue-style-covers--64) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Travel, and Realistic Lifestyle Shots](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-travel-and-realistic-lifestyle-shots--67) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Cinematic 3D Art](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-cinematic-3d-art--70) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Luxury Styles, and Creative Avatars](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-luxury-styles-and-creative-avatars--73) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits: Men’s Fashion & Coastal Luxury Styles](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-mens-fashion-coastal-luxury-styles--79) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Fine Art Photography, and Cinematic Editorials.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-fine-art-photography-and-cinematic-editorials--91) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Featuring Iconic Cairo Tower Vistas and Elegant Hijab Fashion.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-featuring-iconic-cairo-tower-vistas-and-elegant-hijab-fashion--94) [View all Portraits](https://st1.devad.io/help/en/docs/portraits/) [4Profiles](https://st1.devad.io/help/en/docs/profiles/) - [Viral Gemini AI Prompts Ready to Copy & Paste for Profile, Cinematic Lighting, and Luxury Editorials.](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-lighting-and-luxury-editorials--76) - [Viral Gemini AI Prompts Ready to Copy & Paste for Profile Photos, Cinematic Street Style, and Moody Aesthetics](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-profile-photos-cinematic-street-style-and-moody-aesthetics--82) - [Viral Gemini AI Prompts Ready to Copy & Paste for Professional Photos, LinkedIn Profiles, and Fashion Styles](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-professional-photos-linkedin-profiles-and-fashion-styles--85) - [Viral Gemini AI Prompts Ready to Copy & Paste for Professional Profiles, Men’s Style, and LinkedIn](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-professional-profiles-mens-style-and-linkedin--88) [View all Profiles](https://st1.devad.io/help/en/docs/profiles/) [17Products](https://st1.devad.io/help/en/docs/products/) - [Viral Gemini AI Prompts Ready to Copy & Paste for High-Converting Resistance Bands Product Photography](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-high-converting-resistance-bands-product-photography--97) - [Viral Gemini AI Prompts Ready to Copy & Paste for Pop-Art Geometric Pizza Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-pop-art-geometric-pizza-product-style-for-e-commerce--100) - [Viral Gemini AI Prompts Ready to Copy & Paste for Cinematic Gaming Headset Product Styles](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-cinematic-gaming-headset-product-styles--103) - [Viral Gemini AI Prompts Ready to Copy & Paste for Romantic Feminine Lipstick Flat Lay Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-romantic-feminine-lipstick-flat-lay-style-for-e-commerce--106) - [Viral Gemini AI Prompts Ready to Copy & Paste for Bright Energetic Home Workout Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-bright-energetic-home-workout-product-style-for-e-commerce--109) - [Viral Gemini AI Prompts Ready to Copy & Paste for Trendy Outfit Grid Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-trendy-outfit-grid-product-style-for-e-commerce--112) - [Viral Gemini AI Prompts Ready to Copy & Paste for Macro Backlit Keyboard Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-macro-backlit-keyboard-product-style-for-e-commerce--115) - [Viral Gemini AI Prompts Ready to Copy & Paste for Copy-Paste AI Image Prompts: Ultra-Detailed Macro Gourmet Truffle Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-copy-paste-ai-image-prompts-ultra-detailed-macro-gourmet-truffle-product-style-for-e-commerce--118) - [Viral Gemini AI Prompts Ready to Copy & Paste for Macro Technical Armrest Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-macro-technical-armrest-product-style-for-e-commerce--121) - [Viral Gemini AI Prompts Ready to Copy & Paste for Technical Macro Suitcase Wheel Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-technical-macro-suitcase-wheel-product-style-for-e-commerce--124) - [Viral Gemini AI Prompts Ready to Copy & Paste for Intricate Mechanical Watch Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-intricate-mechanical-watch-product-style-for-e-commerce--127) - [Viral Gemini AI Prompts Ready to Copy & Paste for Artistic Macro Burning Wick Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-artistic-macro-burning-wick-product-style-for-e-commerce--130) - [Viral Gemini AI Prompts Ready to Copy & Paste for Moody Pinterest Aesthetic Sofa Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-moody-pinterest-aesthetic-sofa-product-style-for-e-commerce--133) - [Viral Gemini AI Prompts Ready to Copy & Paste for Chic Beauty-Influencer Hair Dryer Flat Lay Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-chic-beauty-influencer-hair-dryer-flat-lay-product-style-for-e-commerce--136) - [Viral Gemini AI Prompts Ready to Copy & Paste for Futuristic Cyberpunk Smartphone Product Photography](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-futuristic-cyberpunk-smartphone-product-photography--139) - [Viral Gemini AI Prompts Ready to Copy & Paste for Calming Conceptual Skincare Jar Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-calming-conceptual-skincare-jar-product-style-for-e-commerce--142) - [Viral Gemini AI Prompts Ready to Copy & Paste for Mini Fashionista Flat Lay Product Style](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-mini-fashionista-flat-lay-product-style--145) [View all Products](https://st1.devad.io/help/en/docs/products/) [1Content](https://st1.devad.io/help/en/docs/content/) - [How to use the Best & Cheapest AI Content Writing Tool AI.devad.io](https://st1.devad.io/help/en/docs/content/how-to-use-the-best-cheapest-ai-content-writing-tool-ai-devad-io--11) ## Browse these Docs [Help Center](https://st1.devad.io/help/en/) › [Docs](https://st1.devad.io/help/en/docs/) › [Settings Area](https://st1.devad.io/help/en/docs/settings-area/) › Department Settings & Configuration Docs # Department Settings & Configuration Department Settings & Configuration Organizing your support team into departments ensures that user inquiries are handled by the right experts. You can configure department behavior… Abdullah HA ## Department Settings & Configuration Organizing your support team into departments ensures that user inquiries are handled by the right experts. You can configure department behavior under **Settings > Miscellaneous**. - **Display in dashboard:** Shows the department list in the chat dashboard, forcing users to select a department before starting a conversation. - **Display images:** Shows the department image instead of the default department color. - **One conversation per department:** Restricts users to one active conversation per department at a time. - **Labels:** You can rename the default “Department” and “Departments” labels to suit your business needs (e.g., “Teams” or “Groups”). **Workflow Logic**! Agents assigned to a specific department can only access conversations, users, and agents within that department. Unassigned agents see everything. ### How to Assign a Department Departments can be assigned to a conversation automatically or manually via: - **Q&A Set Data:** Configure your chatbot to assign departments based on user answers. - **Flow Actions:** Use the flow builder to trigger assignment. - **Code:** Use the JavaScript variable `var SB_DEFAULT_DEPARTMENT = ID;` on specific pages. - **Dashboard Selection:** Force the user to choose from a list before chatting. ## Smart Queue & Routing When enabled, the system automatically distributes user conversations among available (online) agents proportionately. Admins are excluded from automatic assignment. Queue Mode Routing Mode Activated when an agent’s chat limit is reached. Users receive a message indicating their position and estimated wait time (Position × Response Time). If a user leaves the queue for more than 1 minute, they lose their spot. **Note:** Conversations from apps like WhatsApp ignore agent limits and are assigned immediately. Assigns conversations immediately to online agents. If “Disable online status check” is active, offline agents also receive assignments. Agents can manually route conversations using the **Agents Menu** in the right panel. Unassigned conversations remain visible to admins until an agent comes online. ## Email Piping Integration Email piping allows you to sync email addresses so messages sent to your support email appear directly in the chat dashboard. Agents can reply from the dashboard, and users receive the reply via email. **Requirement**: The server must have the `php5-imap` module installed. For Gmail/Google Workspace, you must use an **App Password** and allow less secure apps if using a custom domain. - **Delimiter:** Use the delimiter option (`### Please type your reply above this line ###`) to cut out quoted replies and prevent duplicate message content. - **Attachments:** Full support for email attachments. - **Reply-To:** If the email contains a reply-to attribute, it serves as the primary user address. ## System Optimization: Pusher & Cron ### Cron Jobs Cron jobs process emails and other scheduled tasks. While the cloud version runs this automatically every 60 minutes, you can trigger it manually every minute for faster email processing. ~~~ */59 * * * * wget /include/api.php?piping=true ~~~ ### Pusher (WebSockets) Activate Pusher to replace HTTP AJAX requests with WebSockets. This drastically improves performance, server load, and real-time responsiveness (typing status, online status, message delivery). ## Direct Messages & Automations **Direct Messages:** Send single messages via Chat, Email, SMS, or WhatsApp to individual or all users. **Automations:** Run multilingual automatic tasks when specific conditions are met (e.g., “User visits pricing page” -> “Send discount code”). - **Conditions:** Set criteria like city, country (English name), language, or custom variables. - **Restrictions:** Automations run once per user. They are not compatible with external messaging apps (WhatsApp, Messenger). ## Newsletter Integrations Synchronize user emails collected via registration forms or follow-ups with your preferred marketing platform. Mailchimp Get the **Key** from your Mailchimp account API settings. Get the **List ID** (Audience ID) from the audience settings. SendGrid Get the **Key** from Settings > API Keys. The **List ID** is found at the end of the URL when viewing a specific list (e.g., `.../lists/**8558c1e7...**`). Brevo (Sendinblue) Find the **Key** in Account > SMTP & API > API Keys. The **List ID** is the ID number listed next to your list names. Elastic Email Create an API Key with “Contacts” permission set to View & Modify. The **List ID** is simply the **list name**. Ensure the name has no spaces. HubSpot Create a Private App with `crm.lists` and `crm.objects.contacts` read/write scopes to get the Token. The **List ID** is in the list details. ## Amazon S3 Attachment Storage ## Configuration Steps 1 ## Create IAM User Log in to AWS Console. Go to IAM > Users > Add new user. Create a user and assign it to a group with `AmazonS3FullAccess` permission policy. 2 ## Generate Keys Go to the user’s “Security credentials” tab. Create an access key (select “Application running outside AWS”). Copy the Access Key and Secret Key into the chat settings under *Miscellaneous > Amazon S3*. 3 ## Create Bucket Create a new S3 bucket. **Important:** Uncheck “Block all public access” and check “ACLs enabled” with “Bucket owner preferred”. Enter the bucket name and region into the chat settings. ## Saved Replies (Canned Responses) Speed up agent workflow with pre-written messages. Manage them at *Settings > Admin > Saved replies*. Agents can quickly insert them by typing `#` followed by the reply name, or `##` to open the full list. ## Tickets Management System The Tickets App provides a structured alternative to the real-time chat widget. It allows users to create conversations, track status, and send messages through a dedicated user interface, functioning similarly to a traditional support desk portal. This is ideal for managing inquiries that do not require immediate, real-time responses. ## Installation & Activation To enable this functionality, navigate to **Settings > Apps** in your dashboard. Select **Tickets** from the list and enter your license key to install and activate the module. If you are operating on the **Cloud Version**, simply click the **Active** button to enable the feature immediately. ## Displaying the Tickets Interface Depending on your installation type (WordPress, PHP, or Cloud), there are specific methods to render the tickets area on your website. Choose your platform below for instructions. WordPress Cloud Version For WordPress sites, displaying the tickets area is incredibly simple. Just insert the following shortcode into any Page, Post, or Custom Post Type where you want the interface to appear: ~~~ [sb-tickets] ~~~ Modify your existing chat embed code by adding the `&mode=tickets` attribute to the script URL. ~~~ ~~~ Alternatively, you can force the tickets view on specific pages by inserting this Javascript snippet before the chat loads: ~~~ ~~~ **Configuration Notice**! You cannot run the standard Chat script and the Tickets script on the same page simultaneously unless you use the global variable method `SB_TICKETS = true;` to override the view. Use this page [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fdocs%2Fsettings-area%2Fdepartment-settings-configuration--167%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fdocs%2Fsettings-area%2Fdepartment-settings-configuration--167%20and%20answer%20questions%20about%20the%20content.) On this page [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#department-settings-and-configuration) [How to Assign a Department](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#assigning-departments) [Smart Queue & Routing](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#smart-queue-and-routing) [Email Piping Integration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#email-piping-integration) [System Optimization: Pusher & Cron](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#system-optimization-pusher-cron) [Cron Jobs](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#cron-jobs) [Pusher (WebSockets)](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#pusher-websockets) [Direct Messages & Automations](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#direct-messages-and-automations) [Newsletter Integrations](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#newsletter-integrations) [Amazon S3 Attachment Storage](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#amazon-s3-attachment-storage) [Configuration Steps](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#s3-configuration-steps) [Create IAM User](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#gspb-heading-id-gsbp-de60207) [Generate Keys](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#gspb-heading-id-gsbp-a814bb4) [Create Bucket](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#gspb-heading-id-gsbp-81048c7) [Saved Replies (Canned Responses)](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#saved-replies) [Tickets Management System](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#tickets-app-management) [Installation & Activation](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#installation-and-activation) [Displaying the Tickets Interface](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167#displaying-tickets-interface) ## Keep exploring [### Conversation Management System Here is the full, SEO-optimized, and expanded article based on your documentation. I have utilized the specific GreenShift and WordPress blocks you provided to ensure…](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--163) [### Articles & Tickets Sections Knowledge Base & Ticket Management Expand your customer support capabilities beyond real-time chat. This guide covers two essential modules: Articles and Tickets. Learn how to build a searchable Knowl...](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--45) [### Automations & Cron Job Cron job CHAT.devad.io tries to process emails via cron jobs every 60 seconds, details here. If you’re using the cloud version the cron job is already activated by default and it will run at least once every...](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--48) [### Notifications Management Notifications Management Overview Understanding exactly when and how notifications are triggered is essential for maintaining smooth communication. If you suspect notifications aren’t functioning correctly, please…](https://st1.devad.io/help/en/docs/settings-area/notifications-management--170) Help Center search ## Find an answer yourself Searching Docs only. Type at least 2 characters to search. 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