--- title: "Email, Newsletter, SMS, & Notifications - Devad CHAT Docs — Devad" url: "https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69" --- [Skip to content](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#main-content) [![Devad.io](https://st1.devad.io/brand/logo-devad-white-mode-v3.png)](https://st1.devad.io) [Home](https://st1.devad.io) [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) [Pricing](https://st1.devad.io/pricing) [](https://st1.devad.io/help#hc-search) [Agent view](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69.md) [Docs](https://st1.devad.io/help/en/docs/) [Guides](https://st1.devad.io/help/en/guides/) [Changelog](https://st1.devad.io/help/en/changelog/) Browse these Docs [12Ai Agentic Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/) - [AI Agent & Chatbot for Automated Appointment & Booking System](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-agent-chatbot-for-automated-appointment-booking-system--2) - [AI Basic Settings : Human takeover, Smart reply, & Troubleshooting](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-basic-settings-human-takeover-smart-reply-troubleshooting--26) - [AI & Chatbot Builder](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-chatbot-builder--32) - [Google Calendar & TidyCal Integrations with Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/appointments-with-google-calendar-or-tidycal--42) - [AI & Chatbot Builder](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-chatbot-builder--172) - [Flows Builder & External API](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/flows-builder-external-api--72) - [Google Integration & AI Features](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/google-integration-ai-features--78) - [AI Basic Settings : Human takeover, Smart reply, & Troubleshooting](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-basic-settings-human-takeover-smart-reply-troubleshooting--216) - [OpenAI, Integrations, & Chatbot Training](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/openai-chatbottidycal-flows-builder--218) - [OpenAI, Integrations, & Chatbot Training](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/openai-chatbottidycal-flows-builder--120) - [Flows Builder & External API](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/flows-builder-external-api--220) - [Google Integration & AI Features](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/google-integration-ai-features--226) [View all Ai Agentic Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/) [1CHAT App](https://st1.devad.io/help/en/docs/chat-devad-io-docs/) - [User Management](https://st1.devad.io/help/en/docs/chat-devad-io-docs/user-management--165) [5Features Use Cases](https://st1.devad.io/help/en/docs/features-use-cases/) - [AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]](https://st1.devad.io/help/en/docs/features-use-cases/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--10) - [AI Agentic Chatbot Features](https://st1.devad.io/help/en/docs/features-use-cases/ai-agentic-chatbot--18) - [Appointments, Reservations, and meeting Scheduling](https://st1.devad.io/help/en/docs/features-use-cases/appointments-reservations-and-meeting-scheduling--37) - [Customer Support Features](https://st1.devad.io/help/en/docs/features-use-cases/customer-support-features--60) - [Marketing Feautres for Any Business](https://st1.devad.io/help/en/docs/features-use-cases/marketing-feautres-for-any-business--105) [View all Features Use Cases](https://st1.devad.io/help/en/docs/features-use-cases/) [3POST App](https://st1.devad.io/help/en/docs/post-devad-io-docs/) - [POST.devad.io Analytics Guides](https://st1.devad.io/help/en/docs/post-devad-io-docs/post-devad-io-analytics-guides--4) - [POST.devad.io Features Guides](https://st1.devad.io/help/en/docs/post-devad-io-docs/post-devad-io-features-guides--12) - [AI Agent Skill: one Prompt to Post Everywhere](https://st1.devad.io/help/en/docs/post-devad-io-docs/ai-agent-skill-one-prompt-to-post-everywhere--20) [19Settings Area](https://st1.devad.io/help/en/docs/settings-area/) - [Conversation Management System](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--163) - [Articles & Tickets Sections](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--45) - [Automations & Cron Job](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--48) - [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167) - [Notifications Management](https://st1.devad.io/help/en/docs/settings-area/notifications-management--170) - [Conversation Management System](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--57) - [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--63) - [Departments, Queue and routing](https://st1.devad.io/help/en/docs/settings-area/departments-queue-and-routing--66) - [Email, Newsletter, SMS, & Notifications](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69) - [Miscellaneous: More Features & settings](https://st1.devad.io/help/en/docs/settings-area/more-features-settings--184) - [Language and Translations](https://st1.devad.io/help/en/docs/settings-area/language-and-translations--201) - [Articles & Tickets Sections](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--203) - [Departments, Queue and routing](https://st1.devad.io/help/en/docs/settings-area/departments-queue-and-routing--205) - [Language and Translations](https://st1.devad.io/help/en/docs/settings-area/language-and-translations--102) - [Automations & Cron Job](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--209) - [Mobile App & Other Settings](https://st1.devad.io/help/en/docs/settings-area/mobile-app-other-settings--108) - [Miscellaneous: More Features & settings](https://st1.devad.io/help/en/docs/settings-area/more-features-settings--111) - [Mobile App & Other Settings](https://st1.devad.io/help/en/docs/settings-area/mobile-app-other-settings--212) - [Notifications Management](https://st1.devad.io/help/en/docs/settings-area/notifications-management--117) [View all Settings Area](https://st1.devad.io/help/en/docs/settings-area/) [9Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) - [Chat & Conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51) - [Having problems?](https://st1.devad.io/help/en/docs/setup-basics/having-problems--81) - [Plans & Pricing](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--193) - [Users & Access](https://st1.devad.io/help/en/docs/setup-basics/users-access--195) - [Chat & Conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--197) - [Having problems?](https://st1.devad.io/help/en/docs/setup-basics/having-problems--199) - [Installing CHAT Widget](https://st1.devad.io/help/en/docs/setup-basics/installing-chat-widget--99) - [Plans & Pricing](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--126) - [Users & Access](https://st1.devad.io/help/en/docs/setup-basics/users-access--144) [View all Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) [10Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) - [How to Create and Keep WhatsApp Business Account Healthy](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) - [WhatsApp Templates & Flows](https://st1.devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159) - [Connect WhatsApp Business With CHAT.devad.io](https://st1.devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--54) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://st1.devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84) - [How to Create and Keep WhatsApp Business Account Healthy](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--87) - [Setting Up Your 360dialog Account](https://st1.devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132) - [WhatsApp Shop](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-shop--228) - [WhatsApp Shop](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-shop--147) - [WhatsApp Templates & Flows](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148) - [WhatsApp voice & video calls](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--149) [View all Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) [5More Integrations](https://st1.devad.io/help/en/docs/more-integrations/) - [WordPress Integration](https://st1.devad.io/help/en/docs/more-integrations/full-wordpress-integration--75) - [How To Export and Import Users in CHAT.devad.io Safely](https://st1.devad.io/help/en/docs/more-integrations/how-to-export-and-import-users-in-chat-devad-io-safely--93) - [More Integration: Slack, Opencart, Martfury, Zalo, Zendesk, Viber, Line, WeChat](https://st1.devad.io/help/en/docs/more-integrations/more-integration-slack-opencart-martfury-zalo-zendesk-viber-line-wechat--114) - [OpenCart](https://st1.devad.io/help/en/docs/more-integrations/opencart--123) - [Shopify Integration](https://st1.devad.io/help/en/docs/more-integrations/shopify-integration--135) [View all More Integrations](https://st1.devad.io/help/en/docs/more-integrations/) [3Facebook Instagram Messenger](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/) - [Messenger (Facebook & Instagram) Setup](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/how-to-enable-messenger-facebook-instagram--90) - [Reply Comments & DM for Comments](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/reply-comments-dm-for-comments--129) - [Reply Comments & DM for Comments](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/reply-comments-dm-for-comments--233) [2General](https://st1.devad.io/help/en/docs/general/) - [Chat](https://st1.devad.io/help/en/docs/general/chat--96) - [User Management](https://st1.devad.io/help/en/docs/general/user-management--141) [1Telegram](https://st1.devad.io/help/en/docs/telegram/) - [Telegram AI Agent & Chatbot Setup](https://st1.devad.io/help/en/docs/telegram/telegram-ai-agent-chatbot-setup--138) [1Twitter X](https://st1.devad.io/help/en/docs/twitter-x/) - [X (Twitter) AI Agent & Chatbot Setup](https://st1.devad.io/help/en/docs/twitter-x/x-twitter-ai-agent-chatbot-setup--150) [4Ecommerce Features](https://st1.devad.io/help/en/docs/ecommerce-features/) - [AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--188) - [Email, Newsletter, SMS, & Notifications](https://st1.devad.io/help/en/docs/ecommerce-features/email-notifications-sms--207) - [AI Agentic Chatbot Features](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agentic-chatbot--214) - [Customer Support Features](https://st1.devad.io/help/en/docs/ecommerce-features/customer-support-features--239) [View all Ecommerce Features](https://st1.devad.io/help/en/docs/ecommerce-features/) [2Lead Gen Features](https://st1.devad.io/help/en/docs/lead-gen-features/) - [Google Calendar & TidyCal Integrations with Chatbot](https://st1.devad.io/help/en/docs/lead-gen-features/appointments-with-google-calendar-or-tidycal--222) - [Appointments, Reservations, and meeting Scheduling](https://st1.devad.io/help/en/docs/lead-gen-features/appointments-reservations-and-meeting-scheduling--224) [1Marketing Features](https://st1.devad.io/help/en/docs/marketing-features/) - [Marketing Feautres for Any Business](https://st1.devad.io/help/en/docs/marketing-features/marketing-feautres-for-any-business--237) [1Business Themes](https://st1.devad.io/help/en/docs/business-themes/) - [Business Page Templates](https://st1.devad.io/help/en/docs/business-themes/business-page-templates--34) [19Portraits](https://st1.devad.io/help/en/docs/portraits/) - [How to Create Editorial Portrait 4k for Free](https://st1.devad.io/help/en/docs/portraits/how-to-create-editorial-portrait-4k-for-free--3) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits: The Ultimate Cinematic Men’s Fashion Collection](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-the-ultimate-cinematic-mens-fashion-collection--19) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Studio Fashion, and Graphic Art](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-studio-fashion-and-graphic-art--27) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits of Men and Majestic Horses](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-of-men-and-majestic-horses--33) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Art, and Surreal Fashion Photography](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-art-and-surreal-fashion-photography--38) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cozy Interiors, and Cinematic Morning Vibes](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cozy-interiors-and-cinematic-morning-vibes--43) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Men’s Fashion, and Photorealistic Lifestyle Shots](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-mens-fashion-and-photorealistic-lifestyle-shots--46) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Lifestyle, and Professional Branding](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-lifestyle-and-professional-branding--49) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Epic Adventures, and Cinematic Landscapes](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-epic-adventures-and-cinematic-landscapes--52) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, 3D Optical Illusions, and Urban Surrealism](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-3d-optical-illusions-and-urban-surrealism--55) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Cinematic Urban Styles](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-cinematic-urban-styles--58) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Streetwear, and Surreal Editorials.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-streetwear-and-surreal-editorials--61) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Vogue-Style Covers](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-vogue-style-covers--64) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Travel, and Realistic Lifestyle Shots](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-travel-and-realistic-lifestyle-shots--67) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Cinematic 3D Art](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-cinematic-3d-art--70) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Luxury Styles, and Creative Avatars](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-luxury-styles-and-creative-avatars--73) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits: Men’s Fashion & Coastal Luxury Styles](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-mens-fashion-coastal-luxury-styles--79) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Fine Art Photography, and Cinematic Editorials.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-fine-art-photography-and-cinematic-editorials--91) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Featuring Iconic Cairo Tower Vistas and Elegant Hijab Fashion.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-featuring-iconic-cairo-tower-vistas-and-elegant-hijab-fashion--94) [View all Portraits](https://st1.devad.io/help/en/docs/portraits/) [4Profiles](https://st1.devad.io/help/en/docs/profiles/) - [Viral Gemini AI Prompts Ready to Copy & Paste for Profile, Cinematic Lighting, and Luxury Editorials.](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-lighting-and-luxury-editorials--76) - [Viral Gemini AI Prompts Ready to Copy & Paste for Profile Photos, Cinematic Street Style, and Moody Aesthetics](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-profile-photos-cinematic-street-style-and-moody-aesthetics--82) - [Viral Gemini AI Prompts Ready to Copy & Paste for Professional Photos, LinkedIn Profiles, and Fashion Styles](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-professional-photos-linkedin-profiles-and-fashion-styles--85) - [Viral Gemini AI Prompts Ready to Copy & Paste for Professional Profiles, Men’s Style, and LinkedIn](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-professional-profiles-mens-style-and-linkedin--88) [View all Profiles](https://st1.devad.io/help/en/docs/profiles/) [17Products](https://st1.devad.io/help/en/docs/products/) - [Viral Gemini AI Prompts Ready to Copy & Paste for High-Converting Resistance Bands Product Photography](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-high-converting-resistance-bands-product-photography--97) - [Viral Gemini AI Prompts Ready to Copy & Paste for Pop-Art Geometric Pizza Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-pop-art-geometric-pizza-product-style-for-e-commerce--100) - [Viral Gemini AI Prompts Ready to Copy & Paste for Cinematic Gaming Headset Product Styles](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-cinematic-gaming-headset-product-styles--103) - [Viral Gemini AI Prompts Ready to Copy & Paste for Romantic Feminine Lipstick Flat Lay Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-romantic-feminine-lipstick-flat-lay-style-for-e-commerce--106) - [Viral Gemini AI Prompts Ready to Copy & Paste for Bright Energetic Home Workout Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-bright-energetic-home-workout-product-style-for-e-commerce--109) - [Viral Gemini AI Prompts Ready to Copy & Paste for Trendy Outfit Grid Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-trendy-outfit-grid-product-style-for-e-commerce--112) - [Viral Gemini AI Prompts Ready to Copy & Paste for Macro Backlit Keyboard Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-macro-backlit-keyboard-product-style-for-e-commerce--115) - [Viral Gemini AI Prompts Ready to Copy & Paste for Copy-Paste AI Image Prompts: Ultra-Detailed Macro Gourmet Truffle Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-copy-paste-ai-image-prompts-ultra-detailed-macro-gourmet-truffle-product-style-for-e-commerce--118) - [Viral Gemini AI Prompts Ready to Copy & Paste for Macro Technical Armrest Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-macro-technical-armrest-product-style-for-e-commerce--121) - [Viral Gemini AI Prompts Ready to Copy & Paste for Technical Macro Suitcase Wheel Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-technical-macro-suitcase-wheel-product-style-for-e-commerce--124) - [Viral Gemini AI Prompts Ready to Copy & Paste for Intricate Mechanical Watch Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-intricate-mechanical-watch-product-style-for-e-commerce--127) - [Viral Gemini AI Prompts Ready to Copy & Paste for Artistic Macro Burning Wick Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-artistic-macro-burning-wick-product-style-for-e-commerce--130) - [Viral Gemini AI Prompts Ready to Copy & Paste for Moody Pinterest Aesthetic Sofa Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-moody-pinterest-aesthetic-sofa-product-style-for-e-commerce--133) - [Viral Gemini AI Prompts Ready to Copy & Paste for Chic Beauty-Influencer Hair Dryer Flat Lay Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-chic-beauty-influencer-hair-dryer-flat-lay-product-style-for-e-commerce--136) - [Viral Gemini AI Prompts Ready to Copy & Paste for Futuristic Cyberpunk Smartphone Product Photography](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-futuristic-cyberpunk-smartphone-product-photography--139) - [Viral Gemini AI Prompts Ready to Copy & Paste for Calming Conceptual Skincare Jar Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-calming-conceptual-skincare-jar-product-style-for-e-commerce--142) - [Viral Gemini AI Prompts Ready to Copy & Paste for Mini Fashionista Flat Lay Product Style](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-mini-fashionista-flat-lay-product-style--145) [View all Products](https://st1.devad.io/help/en/docs/products/) [1Content](https://st1.devad.io/help/en/docs/content/) - [How to use the Best & Cheapest AI Content Writing Tool AI.devad.io](https://st1.devad.io/help/en/docs/content/how-to-use-the-best-cheapest-ai-content-writing-tool-ai-devad-io--11) ## Browse these Docs [Help Center](https://st1.devad.io/help/en/) › [Docs](https://st1.devad.io/help/en/docs/) › [Settings Area](https://st1.devad.io/help/en/docs/settings-area/) › Email, Newsletter, SMS, & Notifications Docs # Email, Newsletter, SMS, & Notifications Integrations, Tools, and NotificationsGuide to syncing newsletters, optimizing chat performance, and configuring email, push, and SMS alerts. Newsletter Setup Follow the steps below to complete the synchronization with... **Integrations, Tools, and Notifications** *Guide to syncing newsletters, optimizing chat performance, and configuring email, push, and SMS alerts.* ### Newsletter Setup Follow the steps below to complete the synchronization with your newsletter service. The user is subscribed in the following cases: [registration form](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#registration) , [follow-up message](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#built-in-messages) , [subscribe message](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#built-in-messages) , [email shortcode](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#rich-messages) . ### **Mailchimp** - To get the **Key**, follow the docs at [https://mailchimp.com/help/about-api-keys/](https://mailchimp.com/help/about-api-keys/) . - To get the **List ID**, follow the docs at [https://mailchimp.com/help/find-audience-id/](https://mailchimp.com/help/find-audience-id/) . ### **Brevo** - To get the **Key**, go to [https://account.brevo.com/advanced/api](https://account.brevo.com/advanced/api) . - To get the **List ID**, go to [https://my.brevo.com/lists](https://my.brevo.com/lists) . ### **SendGrid** - To get the **Key**, go to [https://app.sendgrid.com/settings/api_keys](https://app.sendgrid.com/settings/api_keys) . - To get the **List ID**, enter in SendGrid and click **Marketing > Contacts**([https://mc.sendgrid.com/contacts](https://mc.sendgrid.com/contacts) ), then click on a list, or create a new one. The last part of the URL is the list ID. Ex. https://mc.sendgrid.com/contacts/lists/8558c1e7-3c99-4428-a68f-78df2e437f8e (the list ID is 8558c1e7-3c99-4428-a68f-78df2e437f8e). ### **Elastic Email** - To get the **Key**, enter in Elastic Email, then click **Settings** from the top right profile menu. Click **Create Additional API key** ([https://elasticemail.com/account#/settings/new/create-api](https://elasticemail.com/account#/settings/new/create-api) ), set a name and choose **Plugin** or **Full access**, or **Custom** and make sure the permission **Contacts** is set to **View & Modify**. - The **List ID** is the list name. Important! Existing list’s or segment names must not have any spaces in them. ### **Campaign Monitor** - To get the **Key**, enter in Campaign Monitor, then click **Account settings** from the top right profile menu. Click **API keys > Generate API key**. - To get the **List ID**, enter in Campaign Monitor, then click **List and subscribers** from the top menu. Select a list and then click **Settings** from the left menu and copy the **List API ID**. ### **HubSpot** - To get the **Key**, enter in HubSpot, then get go to **Settings > Integrations > Private apps** and create a new app. - Enter **app name**, then open the **Scope** tab and add the following scopes: **crm.lists.write**, **crm.lists.read**, **crm.objects.contacts.read**, **crm.objects.contacts.write**. - Click **Create app** and copy the token. Paste the token into the **Key** field of CHAT.devad.io. - To get the **List ID**, enter in HubSpot, then get it from **Contacts > List > List details**. ### **Moosend** - To get the **Key**, enter in Moosend, then click **Settings > API key**. - To get the **List ID**, enter in Moosend, then get it from **Audience > Email lists**. ### **GetResponse** - To get the **List ID**, enter in GetResponse, then get it from **Lists > Your list > Settings**(https://app.getresponse.com/lists). Copy the **List token** value. - To get the **Key** visit [https://app.getresponse.com/api](https://app.getresponse.com/api) . ### **ConvertKit** - To get the **Key**, enter in ConvertKit, then get it from **Settings > Advanced > API secret**. - To get the **List ID**, enter in ConvertKit, then get it from **Grow > Landing Pages & Forms**. Open you form and copy the numeric part of the URL. For example the ID of the form with URL **https://app.convertkit.com/forms/designers/3003412/edit** is **3003412**. ### **ActiveCampaign** - To get the **Key**, enter in ActiveCampaign, then get it from **Account settings > Developer**. - To get the **List ID**, enter in ActiveCampaign, then get it from **Left menu > Lists** or **Left menu > Contacts > Lists**. Open your list and copy the list ID in the URL. For example the ID of the list with URL ### **MailerLite** - To get the **Key**, enter in MailerLite, then get it from **Left menu > Integrations > MailerLite API**. - To get the **List ID**, enter in MailerLite, then get it from **Left menu > Subscribers > Groups**. View a group and copy the Group ID from the URL (e.g. **….group=18783408688903967…**). ### **Mailjet** - To get the **Key**, visit [https://app.mailjet.com/account/apikeys](https://app.mailjet.com/account/apikeys) , or enter in Mailjet, then get it from **Account settings > Account settings**. - To get the **List ID**, enter in MailerLite, then get it from **Contacts > Contacts lists > Your list**. Get the List ID by clicking the **?** icon next to the lists’s email, e.g. 1202546. ### **Sendy** - To get the **Key**, enter the Sendy settings area and copy the API KEY. - To get the **List ID**, enter your brand, then click **View all lists** and copy the list ID. The list ID setting must also include your Sendy full URL. Enter the URL plus the list ID spearated by the char **|**, e.g. https://example.com|TDf6o892Mx11VXGC51ui567u. ### **SendFox** - To get the **Key**, enter in SendFox, then get it from **Settings > API > Personal Access Tokens**. - To get the **List ID**, enter in SendFox, then get it from **Audience > Lists**. Open a list and copy the ID from the URL (e.g. the List ID of the URL **https://sendfox.com/dashboard/lists/489151/contacts** is **489151**). --- - Log in to AWS as the root user from [https://aws.amazon.com/](https://aws.amazon.com/) . - Enter the **IAM** dashboard and click **Left menu > Access management > Users**. - Click **Add new user**, enter the username and continue. - Select **Add user to group** and on the **User groups** section below click **Create group**. In **Permissions policies** search for **AmazonS3FullAccess** and select it. Click **Create user group**. - Assign the new group to the user you are creating and continue, then click **Create user**. - Select the newly created user and open the **Security credentials** tab. - In the **Access keys** area, click **Create access key** and select **Application running outside AWS**. Continue until you get the keys and save them in **CHAT.devad.io > Settings > Miscellaneous > Amazon S3**. - Visit the **Amazon S3** dashboard and click **Create bucket**. - Set the bucket name and region you want. Save the region and name in **CHAT.devad.io > Settings > Miscellaneous > Amazon S3**. Check **ACLs enabled** and **Bucket owner preferred**. Uncheck **Block all public access** and all related checkboxes. - Click **Create bucket**. - This feature is technical and optional. Support does not cover any help related to this feature. - Be aware that it may take up to 24 hours for a newly created bucket to become active. If you have recently created an S3 bucket and it is not working, wait for 24 hours and try again. --- ### More settings ### **Saved replies** Saved replies, also known as canned messages, refer to a collection of pre-written messages that agents can quickly access and employ in the chat editor. Manage them from **Settings > Admin > Saved replies**. - Saved replies can be printed by typing **#** followed by the **saved reply name**, plus a **space**. - The saved replies pop-up can be opened by typing **##**. - Use **n** to do a line break. - If you are using the Dialogflow chatbot, the saved replies panel search will include results from Dialogflow Intents. - You have the option to add all Dialogflow Intents to the saved replies list by using the option at **Settings > Artificial Intelligence > Google > Add Intents to saved replies**. --- ### Pusher Activate Pusher from **Settings > Miscellaneous > Pusher** to use the WebSockets instead of HTTP AJAX requests for the chat functionalities. WebSockets drastically improve the chat performance by removing the need for repeated AJAX requests to your server for checking for new messages and conversations. WebSockets also improve responsivness of the chat: faster messages delivery, more accurate online and typing status, more accurate online users list and more. If you are using the [cloud version](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#cloud-version) , this setting is automatically activated. ### **Activation** - Go to [https://dashboard.pusher.com/accounts/sign_up](https://dashboard.pusher.com/accounts/sign_up) and create a new account. - From your dashboard at [https://dashboard.pusher.com](https://dashboard.pusher.com/) , choose the **Channels** product by clicking **Get started**. [](https://st1.devad.io/help/en/docs/media/docs/pusher-1.jpg) - Enter the name of your app and choose the cluster closest to your location. [](https://st1.devad.io/help/en/docs/media/docs/pusher-4.jpg) - From the left menu of the dashboard click **App Settings** and enable **client events**. [](https://st1.devad.io/help/en/docs/media/docs/pusher-6.jpg) - From the left menu of the dashboard click **Keys**, copy **App ID**, **Key**, **Secret**, **Cluster**. [](https://st1.devad.io/help/en/docs/media/docs/pusher-5.jpg) - Go to **Settings > Miscellaneous > Pusher**, and paste app ID, key, secret, cluster. - You’re done. ### **Information** - Pusher is free to use for up to 200k messages and 100 concurrent connections per day. Messages are used for the following functions and more: user registration, online user status, chat messages, and chatbot messages. Pusher channels count calculation is explained [here](https://support.pusher.com/hc/en-us/articles/4412259287569-How-Is-My-Message-Count-Calculated-In-Channels-) . - When Pusher is active the following AJAX requests are replaced by WebSockets: checking for new messages, checking for new conversations, online/offline status, typing status, online users list. - When Pusher is active the **last activity** value of users and agents is updated only on page load or when they send new messages. - When Pusher is active the option **Settings > Users > Register all visitors** is automatically activated and it can not be disabled. - If your server becomes overloaded, crashes, experiences excessive RAM usage, high CPU usage, or in general, slows down or has performance issues, activate Pusher. --- ### Direct messages Direct messages allow you to send а single chat message, email, or text message, to a single user or several users. Read the information below to understand how it works. - To send a message go to the **Users** area and click the direct message icon. Direct message buttons are also available in the profile box of the user. - To send a message to all users, enter **All** in the **User IDs** field. - To send a message to a group of users, enter their IDs in the **User IDs** field. You can check the users and then click the direct message icon to enter the IDs automatically. - All message types support [merge fields](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#merge-fields) . - All message types support [automatic translation](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#google-translation) . ### Direct chat message - The chat message is sent to the active conversation, if any, otherwise to a new conversation. - If the **Settings > Notifications > User email notifications** option is active, all users with an email are notified via email. - If the **Settings > Notifications > Text message notifications > Active for users** option is active, all users with a phone number are notified via text message. - If the **Settings > Notifications > Push notifications** option is active, a push notification is sent to all users. - The message is also sent to messaging apps such as WhatsApp and Messenger if the user is connected to them. - To send a message to all users of a single messaging app enter one of the following strings: **whatsapp**, **messenger**, **instagram**, **telegram**, **twitter**, **zalo**, **wechat**, **viber**, **line**. Enter **tickets** to send a message only to the users who created a CHAT.devad.io ticket via the Tickets app. ### **Direct email** - Email header and email signature are automatically included in all emails, set them from **Settings > Notifications**. - The HTML language is supported. - The subject supports merge fields. ### **Direct text messages** - To enable direct text messages you must enable the SMS in **Settings > Notifications > Text message notifications**. ### Direct WhatsApp template messages ### Notifications To understand how notifications work and when they are sent read the information below. If you think notifications are not working, most probably you’re just testing them in the wrong way, please read the information below before asking for support. --- ### Email notifications Both agents and users can receive an email notification when a new message is received. --- ### **Email notifications for admin and agents** - When a user sends their first message, if the conversation is assigned to a [department](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#departments) , an email is sent only to the agents assigned to that department, if the conversation is assigned to a specific agent, an email is sent only to that agent, otherwise an email is sent to all agents who are not online at the moment. Subsequent emails are sent only to the last agent in the conversation. - Email notifications are sent only if the last agent in the conversation is offline. - If you’re using the Artificial Intelligence app, and the [human takeover](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#human-takeover) feature is activated, no emails are sent if the chatbot knows the answer. - To prevent admins from receiving email notifications check **Settings > Notifications > Do not send email notifications to admins**. ### **Email notifications for users** - When an agent sends a message to a user, an email is sent to the user only if the user is offline. - Only 1 email is sent. Subsequent messages will not trigger a new email alert. ### **Create the email** To manage the emails and create the contents go to **Settings > Notifications**. You can use text and HTML. New lines are automatically converted to **
**. You can use the following merge fields in the email. Merge fields are automatically replaced with the updated information. --- | Merge field | Description | | --- | --- | | | The name of the user or agent who is receiving the email. | | | The name of the user or agent who was sending the message that triggered the email notification. | | | The profile image of the user or agent who was sending the message that triggered the email notification. | | | The links to any attachments that were part of the message that triggered the email notification. | | | The emails attachments. | | | A link to open the conversation in the admin area. This merge field is only available for agent’s emails. | | | The conversation ID. | --- ### Push notifications for admin and agents - When an agent click the notification the admin area is open and the right conversation is selected. If the admin area is already open the notification will not open a new tab. - When a user sends their first message, a Push notification is sent to all validated agents; subsequent notifications are sent only to the last agent in the conversation. - If you’re using the Artificial Intelligence app, and the [human takeover](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#human-takeover) feature is activated, no notifications are sent if the chatbot knows the answer. - If you’re using the WordPress version, Push notifications are not supported in the WordPress admin area, you need to access the CHAT.devad.io admin area directly, more details [here](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#pwa) . - If the **Routing** setting is active, only the agent assigned to the conversation receive the notification, admins see all conversations but don’t receive notifications. - If [queue or routing](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#queue-routing) settings are active, only the agent assigned to the conversation receive the notification. Notifications are not sent for messages sent by the user while waiting in queue. Admins see all conversations but don’t receive notifications. - If a user conversation is assigned to a [department](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#departments) , only the agents assigned to that department receive the notification. - If a user conversation is not assigned to any [department](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#departments) , only agents with no assigned department receive the notification. - Notifications are sent only if the last agent in the conversation is offline. - If [human takeover](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#human-takeover) is active, no notifications are sent if the chatbot knows the answer. - If Push notifications are not working, make sure you allowed the notifications, in Chrome you can check this from **Privacy and Security > Site settings > Notifications**. If they don’t work on a mobile device, try these steps too: install the PWA or delete it and install it again, restart the mobile device. - If you are using Chrome, to enable Push notifications also when the tab is closed you must enable the **Continue running background apps when Google Chrome is closed** option from **Chrome > Setting > System (chrome://settings/system)**. - If Push notifications are not working, make sure that the conversation is not assigned to a specific agent or a wrong agent ID. Click [here](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#agent-assignment) for more details. - If Push notifications are not working, and you are using Windows, ensure that the notification feature is not being blocked by Windows. To do this, click on the **Start** button and search for **Notifications**. Then, open the **Turn app notifications on or off** option and verify that your browser is not being blocked. - If Push notifications are not working, ensure that the CHAT.devad.io admin area is not visible and open. If the admin area is open, please minimize it or open another window or browser tab. - If Push notifications are not working, your system might be blocking them. If you are using Windows 10+ check [this link](https://www.makeuseof.com/ways-fix-notification-banners-not-working-windows-10/) . If you are on Mac check [this link](https://www.makeuseof.com/fixes-for-mac-not-getting-notifications/) . For all devices also check [this link](https://documentation.onesignal.com/docs/notifications-show-successful-but-are-not-being-shown) . --- ### Desktop notifications ### **Desktop notifications** - Desktop notifications are not sent if the user is viewing a page with include the chat (the user browser is open and visible, and the active page contains the chat). - Desktop notifications are not supported on iPhone and iOS devices. - Desktop notifications work only for secure URLs that use HTTPS (not HTTP). Your CHAT.devad.io admin URL must use HTTPS. - When Push notifications are active, they replace desktop notifications. - If desktop notifications aren’t working, try the solutions in the [Push notifications section](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#push) . --- ### SMS (Text message) notifications Both agents and users can be notified via text message when a new message comes in. Text message notifications are provided by Twilio. Twilio is a paid service, but it is cheap, and you can use the trial version to test text message notifications for free. Text messages sent to your Twilio phone number can also be received in CHAT.devad.io. This allows you to chat with users via SMS in a true two-way messaging experience. More details below. ### **Activation** - Go to [https://www.twilio.com](https://www.twilio.com/) and create a new account. - Verify your phone number. [](https://st1.devad.io/help/en/docs/media/docs/sms-1.jpg) - Complete the form and choose **SMS**. [](https://st1.devad.io/help/en/docs/media/docs/sms-2.jpg) - Once into the dashboard, click **Get a Trial Number**, then **Choose this number**. [](https://st1.devad.io/help/en/docs/media/docs/sms-3.jpg) - Enter the CHAT.devad.io admin area, go to **Settings > Notifications > Text message notifications**, and paste account SID, auth token, trial number (or a purchased phone number). Find all details in the [Twilio dashboard](https://www.twilio.com/console) . - If you’re using the trial version, you can send notifications only to verified numbers. Enter the Twilio dashboard and click the left button **# (Phone Numbers)**, then click **Verified Caller IDs** and add your phone number. [](https://st1.devad.io/help/en/docs/media/docs/sms-4.jpg) - To start using the service live and to receive text messages in CHAT.devad.io you need to purchase a phone number. After the purchase go to **Phone numbers > Manage > Active numbers**, click your number, and enter the URL of CHAT.devad.io, get it from **CHAT.devad.io > Settings > Notifications > Text message notifications > Get configuration URL**. [](https://st1.devad.io/help/en/docs/media/docs/sms-5.jpg) - You’re done. ### **Information** - Ensure that your agents and admins are assigned a phone number so that agent text messages can be sent to the appropriate numbers. - All phone numbers must have the country code starting with the symbol **+** (eg. +15558675310). - You can get the user’s phone number via [registration form](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#registration) , follow-up message, or via **[email]** shortcode. You can manually enter the user phone from the admin area or via API. - When a user sends their first message, if the conversation is assigned to a [department](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#departments) , a test message is sent only to the agents assigned to that department, if the conversation is assigned to a specific agent, a text message is sent only to that agent, otherwise an text message is sent an email is sent to all agents who are not online at the moment. Subsequent text messages are sent only to the last agent in the conversation. - Text message notifications are sent only if the last agent in the conversation is offline. - If you’re using the Artificial Intelligence app, and [human takeover](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#human-takeover) is active, no text messages are sent if the chatbot knows the answer. - To use the Sender ID feature enter the sender name in the **Sender number** field. --- ### Sound notifications - When **Settings > Notifications > Sounds** are enabled, a sound will play whenever a new message or conversation is received. - Audio will only play when the user or agent engages with the document by clicking somewhere in the admin area or on the page displaying the chat widget. This is because of a security feature of the browsers. - If the sound is set to **repeat**, it will loop as long as the admin area or the chat widget page is not open or minimized. If the the admin area or the chat widget page is open and visible, you will not hear the sound. --- Use this page [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fdocs%2Fsettings-area%2Femail-notifications-sms--69%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fdocs%2Fsettings-area%2Femail-notifications-sms--69%20and%20answer%20questions%20about%20the%20content.) On this page [Newsletter Setup](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-newsletter-setup) [Mailchimp](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-mailchimp) [Brevo](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-brevo) [SendGrid](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-sendgrid) [Elastic Email](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-elastic-email) [Campaign Monitor](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-campaign-monitor) [HubSpot](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-hubspot) [Moosend](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-moosend) [GetResponse](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-getresponse) [ConvertKit](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-convertkit) [ActiveCampaign](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-activecampaign) [MailerLite](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-mailerlite) [Mailjet](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-mailjet) [Sendy](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-sendy) [SendFox](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69#email-notifications-sms-sendfox) [More 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I have utilized the specific GreenShift and WordPress blocks you provided to ensure…](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--163) [### Articles & Tickets Sections Knowledge Base & Ticket Management Expand your customer support capabilities beyond real-time chat. This guide covers two essential modules: Articles and Tickets. Learn how to build a searchable Knowl...](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--45) [### Automations & Cron Job Cron job CHAT.devad.io tries to process emails via cron jobs every 60 seconds, details here. If you’re using the cloud version the cron job is already activated by default and it will run at least once every...](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--48) [### Department Settings & Configuration Department Settings & Configuration Organizing your support team into departments ensures that user inquiries are handled by the right experts. 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