--- title: "Chat & Conversations - Devad CHAT Docs — Devad" url: "https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51" --- [Skip to content](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#main-content) [![Devad.io](https://st1.devad.io/brand/logo-devad-white-mode-v3.png)](https://st1.devad.io) [Home](https://st1.devad.io) [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) [Pricing](https://st1.devad.io/pricing) [](https://st1.devad.io/help#hc-search) [Agent view](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51.md) [Docs](https://st1.devad.io/help/en/docs/) [Guides](https://st1.devad.io/help/en/guides/) [Changelog](https://st1.devad.io/help/en/changelog/) Browse these Docs [12Ai Agentic Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/) - [AI Agent & Chatbot for Automated Appointment & Booking System](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-agent-chatbot-for-automated-appointment-booking-system--2) - [AI Basic Settings : Human takeover, Smart reply, & Troubleshooting](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-basic-settings-human-takeover-smart-reply-troubleshooting--26) - [AI & Chatbot Builder](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-chatbot-builder--32) - [Google Calendar & TidyCal Integrations with Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/appointments-with-google-calendar-or-tidycal--42) - [AI & Chatbot Builder](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-chatbot-builder--172) - [Flows Builder & External API](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/flows-builder-external-api--72) - [Google Integration & AI Features](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/google-integration-ai-features--78) - [AI Basic Settings : Human takeover, Smart reply, & Troubleshooting](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-basic-settings-human-takeover-smart-reply-troubleshooting--216) - [OpenAI, Integrations, & Chatbot Training](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/openai-chatbottidycal-flows-builder--218) - [OpenAI, Integrations, & Chatbot Training](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/openai-chatbottidycal-flows-builder--120) - [Flows Builder & External API](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/flows-builder-external-api--220) - [Google Integration & AI Features](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/google-integration-ai-features--226) [View all Ai Agentic Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/) [1CHAT App](https://st1.devad.io/help/en/docs/chat-devad-io-docs/) - [User Management](https://st1.devad.io/help/en/docs/chat-devad-io-docs/user-management--165) [5Features Use Cases](https://st1.devad.io/help/en/docs/features-use-cases/) - [AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]](https://st1.devad.io/help/en/docs/features-use-cases/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--10) - [AI Agentic Chatbot Features](https://st1.devad.io/help/en/docs/features-use-cases/ai-agentic-chatbot--18) - [Appointments, Reservations, and meeting Scheduling](https://st1.devad.io/help/en/docs/features-use-cases/appointments-reservations-and-meeting-scheduling--37) - [Customer Support Features](https://st1.devad.io/help/en/docs/features-use-cases/customer-support-features--60) - [Marketing Feautres for Any Business](https://st1.devad.io/help/en/docs/features-use-cases/marketing-feautres-for-any-business--105) [View all Features Use Cases](https://st1.devad.io/help/en/docs/features-use-cases/) [3POST App](https://st1.devad.io/help/en/docs/post-devad-io-docs/) - [POST.devad.io Analytics Guides](https://st1.devad.io/help/en/docs/post-devad-io-docs/post-devad-io-analytics-guides--4) - [POST.devad.io Features Guides](https://st1.devad.io/help/en/docs/post-devad-io-docs/post-devad-io-features-guides--12) - [AI Agent Skill: one Prompt to Post Everywhere](https://st1.devad.io/help/en/docs/post-devad-io-docs/ai-agent-skill-one-prompt-to-post-everywhere--20) [19Settings Area](https://st1.devad.io/help/en/docs/settings-area/) - [Conversation Management System](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--163) - [Articles & Tickets Sections](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--45) - [Automations & Cron Job](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--48) - [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167) - [Notifications Management](https://st1.devad.io/help/en/docs/settings-area/notifications-management--170) - [Conversation Management System](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--57) - [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--63) - [Departments, Queue and routing](https://st1.devad.io/help/en/docs/settings-area/departments-queue-and-routing--66) - [Email, Newsletter, SMS, & Notifications](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69) - [Miscellaneous: More Features & settings](https://st1.devad.io/help/en/docs/settings-area/more-features-settings--184) - [Language and Translations](https://st1.devad.io/help/en/docs/settings-area/language-and-translations--201) - [Articles & Tickets Sections](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--203) - [Departments, Queue and routing](https://st1.devad.io/help/en/docs/settings-area/departments-queue-and-routing--205) - [Language and Translations](https://st1.devad.io/help/en/docs/settings-area/language-and-translations--102) - [Automations & Cron Job](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--209) - [Mobile App & Other Settings](https://st1.devad.io/help/en/docs/settings-area/mobile-app-other-settings--108) - [Miscellaneous: More Features & settings](https://st1.devad.io/help/en/docs/settings-area/more-features-settings--111) - [Mobile App & Other Settings](https://st1.devad.io/help/en/docs/settings-area/mobile-app-other-settings--212) - [Notifications Management](https://st1.devad.io/help/en/docs/settings-area/notifications-management--117) [View all Settings Area](https://st1.devad.io/help/en/docs/settings-area/) [9Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) - [Chat & Conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51) - [Having problems?](https://st1.devad.io/help/en/docs/setup-basics/having-problems--81) - [Plans & Pricing](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--193) - [Users & Access](https://st1.devad.io/help/en/docs/setup-basics/users-access--195) - [Chat & Conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--197) - [Having problems?](https://st1.devad.io/help/en/docs/setup-basics/having-problems--199) - [Installing CHAT Widget](https://st1.devad.io/help/en/docs/setup-basics/installing-chat-widget--99) - [Plans & Pricing](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--126) - [Users & Access](https://st1.devad.io/help/en/docs/setup-basics/users-access--144) [View all Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) [10Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) - [How to Create and Keep WhatsApp Business Account Healthy](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) - [WhatsApp Templates & Flows](https://st1.devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159) - [Connect WhatsApp Business With CHAT.devad.io](https://st1.devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--54) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://st1.devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84) - [How to Create and Keep WhatsApp Business Account Healthy](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--87) - [Setting Up Your 360dialog Account](https://st1.devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132) - [WhatsApp Shop](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-shop--228) - [WhatsApp Shop](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-shop--147) - [WhatsApp Templates & Flows](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148) - [WhatsApp voice & video calls](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--149) [View all Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) [5More Integrations](https://st1.devad.io/help/en/docs/more-integrations/) - [WordPress Integration](https://st1.devad.io/help/en/docs/more-integrations/full-wordpress-integration--75) - [How To Export and Import Users in CHAT.devad.io Safely](https://st1.devad.io/help/en/docs/more-integrations/how-to-export-and-import-users-in-chat-devad-io-safely--93) - [More Integration: Slack, Opencart, Martfury, Zalo, Zendesk, Viber, Line, WeChat](https://st1.devad.io/help/en/docs/more-integrations/more-integration-slack-opencart-martfury-zalo-zendesk-viber-line-wechat--114) - [OpenCart](https://st1.devad.io/help/en/docs/more-integrations/opencart--123) - [Shopify Integration](https://st1.devad.io/help/en/docs/more-integrations/shopify-integration--135) [View all More Integrations](https://st1.devad.io/help/en/docs/more-integrations/) [3Facebook Instagram Messenger](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/) - [Messenger (Facebook & Instagram) Setup](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/how-to-enable-messenger-facebook-instagram--90) - [Reply Comments & DM for Comments](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/reply-comments-dm-for-comments--129) - [Reply Comments & DM for Comments](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/reply-comments-dm-for-comments--233) [2General](https://st1.devad.io/help/en/docs/general/) - [Chat](https://st1.devad.io/help/en/docs/general/chat--96) - [User Management](https://st1.devad.io/help/en/docs/general/user-management--141) [1Telegram](https://st1.devad.io/help/en/docs/telegram/) - [Telegram AI Agent & Chatbot Setup](https://st1.devad.io/help/en/docs/telegram/telegram-ai-agent-chatbot-setup--138) [1Twitter X](https://st1.devad.io/help/en/docs/twitter-x/) - [X (Twitter) AI Agent & Chatbot Setup](https://st1.devad.io/help/en/docs/twitter-x/x-twitter-ai-agent-chatbot-setup--150) [4Ecommerce Features](https://st1.devad.io/help/en/docs/ecommerce-features/) - [AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--188) - [Email, Newsletter, SMS, & Notifications](https://st1.devad.io/help/en/docs/ecommerce-features/email-notifications-sms--207) - [AI Agentic Chatbot Features](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agentic-chatbot--214) - [Customer Support Features](https://st1.devad.io/help/en/docs/ecommerce-features/customer-support-features--239) [View all Ecommerce Features](https://st1.devad.io/help/en/docs/ecommerce-features/) [2Lead Gen Features](https://st1.devad.io/help/en/docs/lead-gen-features/) - [Google Calendar & TidyCal Integrations with Chatbot](https://st1.devad.io/help/en/docs/lead-gen-features/appointments-with-google-calendar-or-tidycal--222) - [Appointments, Reservations, and meeting Scheduling](https://st1.devad.io/help/en/docs/lead-gen-features/appointments-reservations-and-meeting-scheduling--224) [1Marketing Features](https://st1.devad.io/help/en/docs/marketing-features/) - [Marketing Feautres for Any Business](https://st1.devad.io/help/en/docs/marketing-features/marketing-feautres-for-any-business--237) [1Business Themes](https://st1.devad.io/help/en/docs/business-themes/) - [Business Page Templates](https://st1.devad.io/help/en/docs/business-themes/business-page-templates--34) [19Portraits](https://st1.devad.io/help/en/docs/portraits/) - [How to Create Editorial Portrait 4k for Free](https://st1.devad.io/help/en/docs/portraits/how-to-create-editorial-portrait-4k-for-free--3) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits: The Ultimate Cinematic Men’s Fashion Collection](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-the-ultimate-cinematic-mens-fashion-collection--19) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Studio Fashion, and Graphic Art](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-studio-fashion-and-graphic-art--27) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits of Men and Majestic Horses](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-of-men-and-majestic-horses--33) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Art, and Surreal Fashion Photography](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-art-and-surreal-fashion-photography--38) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cozy Interiors, and Cinematic Morning Vibes](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cozy-interiors-and-cinematic-morning-vibes--43) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Men’s Fashion, and Photorealistic Lifestyle Shots](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-mens-fashion-and-photorealistic-lifestyle-shots--46) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Lifestyle, and Professional Branding](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-lifestyle-and-professional-branding--49) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Epic Adventures, and Cinematic Landscapes](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-epic-adventures-and-cinematic-landscapes--52) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, 3D Optical Illusions, and Urban Surrealism](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-3d-optical-illusions-and-urban-surrealism--55) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Cinematic Urban Styles](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-cinematic-urban-styles--58) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Streetwear, and Surreal Editorials.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-streetwear-and-surreal-editorials--61) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Vogue-Style Covers](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-vogue-style-covers--64) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Travel, and Realistic Lifestyle Shots](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-travel-and-realistic-lifestyle-shots--67) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Cinematic 3D Art](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-cinematic-3d-art--70) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Luxury Styles, and Creative Avatars](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-luxury-styles-and-creative-avatars--73) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits: Men’s Fashion & Coastal Luxury Styles](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-mens-fashion-coastal-luxury-styles--79) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Fine Art Photography, and Cinematic Editorials.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-fine-art-photography-and-cinematic-editorials--91) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Featuring Iconic Cairo Tower Vistas and Elegant Hijab Fashion.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-featuring-iconic-cairo-tower-vistas-and-elegant-hijab-fashion--94) [View all Portraits](https://st1.devad.io/help/en/docs/portraits/) [4Profiles](https://st1.devad.io/help/en/docs/profiles/) - [Viral Gemini AI Prompts Ready to Copy & Paste for Profile, Cinematic Lighting, and Luxury Editorials.](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-lighting-and-luxury-editorials--76) - [Viral Gemini AI Prompts Ready to Copy & Paste for Profile Photos, Cinematic Street Style, and Moody Aesthetics](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-profile-photos-cinematic-street-style-and-moody-aesthetics--82) - [Viral Gemini AI Prompts Ready to Copy & Paste for Professional Photos, LinkedIn Profiles, and Fashion Styles](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-professional-photos-linkedin-profiles-and-fashion-styles--85) - [Viral Gemini AI Prompts Ready to Copy & Paste for Professional Profiles, Men’s Style, and LinkedIn](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-professional-profiles-mens-style-and-linkedin--88) [View all Profiles](https://st1.devad.io/help/en/docs/profiles/) [17Products](https://st1.devad.io/help/en/docs/products/) - [Viral Gemini AI Prompts Ready to Copy & Paste for High-Converting Resistance Bands Product Photography](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-high-converting-resistance-bands-product-photography--97) - [Viral Gemini AI Prompts Ready to Copy & Paste for Pop-Art Geometric Pizza Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-pop-art-geometric-pizza-product-style-for-e-commerce--100) - [Viral Gemini AI Prompts Ready to Copy & Paste for Cinematic Gaming Headset Product Styles](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-cinematic-gaming-headset-product-styles--103) - [Viral Gemini AI Prompts Ready to Copy & Paste for Romantic Feminine Lipstick Flat Lay Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-romantic-feminine-lipstick-flat-lay-style-for-e-commerce--106) - [Viral Gemini AI Prompts Ready to Copy & Paste for Bright Energetic Home Workout Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-bright-energetic-home-workout-product-style-for-e-commerce--109) - [Viral Gemini AI Prompts Ready to Copy & Paste for Trendy Outfit Grid Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-trendy-outfit-grid-product-style-for-e-commerce--112) - [Viral Gemini AI Prompts Ready to Copy & Paste for Macro Backlit Keyboard Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-macro-backlit-keyboard-product-style-for-e-commerce--115) - [Viral Gemini AI Prompts Ready to Copy & Paste for Copy-Paste AI Image Prompts: Ultra-Detailed Macro Gourmet Truffle Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-copy-paste-ai-image-prompts-ultra-detailed-macro-gourmet-truffle-product-style-for-e-commerce--118) - [Viral Gemini AI Prompts Ready to Copy & Paste for Macro Technical Armrest Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-macro-technical-armrest-product-style-for-e-commerce--121) - [Viral Gemini AI Prompts Ready to Copy & Paste for Technical Macro Suitcase Wheel Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-technical-macro-suitcase-wheel-product-style-for-e-commerce--124) - [Viral Gemini AI Prompts Ready to Copy & Paste for Intricate Mechanical Watch Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-intricate-mechanical-watch-product-style-for-e-commerce--127) - [Viral Gemini AI Prompts Ready to Copy & Paste for Artistic Macro Burning Wick Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-artistic-macro-burning-wick-product-style-for-e-commerce--130) - [Viral Gemini AI Prompts Ready to Copy & Paste for Moody Pinterest Aesthetic Sofa Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-moody-pinterest-aesthetic-sofa-product-style-for-e-commerce--133) - [Viral Gemini AI Prompts Ready to Copy & Paste for Chic Beauty-Influencer Hair Dryer Flat Lay Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-chic-beauty-influencer-hair-dryer-flat-lay-product-style-for-e-commerce--136) - [Viral Gemini AI Prompts Ready to Copy & Paste for Futuristic Cyberpunk Smartphone Product Photography](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-futuristic-cyberpunk-smartphone-product-photography--139) - [Viral Gemini AI Prompts Ready to Copy & Paste for Calming Conceptual Skincare Jar Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-calming-conceptual-skincare-jar-product-style-for-e-commerce--142) - [Viral Gemini AI Prompts Ready to Copy & Paste for Mini Fashionista Flat Lay Product Style](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-mini-fashionista-flat-lay-product-style--145) [View all Products](https://st1.devad.io/help/en/docs/products/) [1Content](https://st1.devad.io/help/en/docs/content/) - [How to use the Best & Cheapest AI Content Writing Tool AI.devad.io](https://st1.devad.io/help/en/docs/content/how-to-use-the-best-cheapest-ai-content-writing-tool-ai-devad-io--11) ## Browse these Docs [Help Center](https://st1.devad.io/help/en/) › [Docs](https://st1.devad.io/help/en/docs/) › [Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) › Chat & Conversations Docs # Chat & Conversations Manage conversations Conversations have a total of four different statuses: mark as read, archive, delete and restore. You can manage the status of a conve... ### Manage conversations Conversations have a total of four different statuses: **mark as read**, **archive**, **delete** and **restore**. You can manage the status of a conversation by opening it in the conversations area and then clicking any of the corresponding icon buttons in the top right of the conversation window. ### Search for conversations You can for conversations by department ID, assigned agent ID, conversation title, conversation ID, message text, message attachments name, user first name, user last name, user email. If you search for a specific message text, the conversation containing that message will be shown at the correct position and the message will be highlighted. ### Information - When you empty the **trash**, all the conversations in the trash are permanently deleted. - When a user sends a new message to an archived or trashed conversation, the conversation is automatically restored and will now be visible in the **Inbox area**. - Trashed conversations are deleted automatically after 30 days. - When a user is deleted, all the conversations and messages are permanently deleted too. - An agent can delete their messages by opening the message menu and clicking **Delete**. The message menu becomes visible when you hover the mouse cursor over the message. - The left conversations list use auto-pagination, which is limited to 100 results per scroll. ### Reply to a message You can reply to a message by opening the message’s menu and, and clicking **Reply to**. The reply to feature is supported only on the following messaging services: **WhatsApp**, **Telegram**, **Facebook Messenger**. --- ### Text editor and automated messages features The text editor of the admin area and automated messages(example: welcome and subscribe messages) can be used to create stylized messages: - Links formatting — All text links are automatically converted to clickable hyperlinks. To set the link name, append the following string to the URL: **#sb-example**. Replace **example** with your desired link name and white spaces with **—**. - Text formatting — The editor also supports text formatting syntax: - To make text **bold**, surround it with *****: *your text*. - To make text *italic*, surround it with **__**: __your text__. - To make text strikethrough, surround it with **~**: ~your text~. - To insert a **single-line code** comment, surround it with**`**: `your text`. - To insert a `code block`, surround it with **“`**: “`your text“`. ### Merge fields Merge fields are strings replaced by external values when used. Merge fields can be used in any message or automated message, including chatbot messages. --- | Code | Description | | --- | --- | | | Full name of the active user. | | | Email of the active user. | | | Full name of the active agent. | | | Email of the active agent. | --- ### Rich messages Rich messages are special messages with interactive features like buttons, dropdowns, or inputs. They allow an agent to request information from the user via a user input form or to diplay interactive contents. Rich messages can be inserted into a chat message using shortcodes. Shortcodes accept various parameters like title and description. The available rich messages are listed below. ### How it works --- --- ### Rich Message --- | Name | Shortcode | Description | | --- | --- | --- | | Card | | Call-to-action card with an image, title, description, link, and more. | | Slider | | Slider of call-to-action cards with an image, title, description, link, and more. You can add up to 10 slides. | | Slider images | | Slider of images. | | Chips | | List of buttons. | | Buttons | | List of buttons. | | Select | | Dropdown list of options. | | Inputs | | List of text inputs. | | Email | | Form to collect the user’s email and phone number. All attributes are optional. Follow up settings used as default values. Add the attribute required-messaging-apps=”true” to force users to provide their email and phone on messaging apps. Merge fields are supported. | | Timetable | | Timetable. | | Articles | | Articles with search area. The link attribute is used as fallback message for Facebook Messenger, WhatsApp, Telegram messages. | | List | | Text list. Prefix an item with the – char to make it an inner item. | | List double | | Text list with titles. | | List image | | Text list with titles and images. | | Table | | Table. | | Button | | Display a link or open an article. The attribute target=”_blank” is optional and open the link in a new window. The attribute style=”link” is optional and change the button design. To open an article on click the link value must be #article-ID, replace ID with the article ID. | | Video | | Display a YouTube or Vimeo video. The value of the attribute type can be youtube or vimeo. The attribute id is the ID of the video, get it from the URL. The attribute height is optional and sets the video height in px. | | Image | | Image. | | Share | | Social share buttons. | --- ### **Special chars** If your text includes the characters **,**, **:**, or **“**, you must prepend the **** character to them. For example: **,**, **:**, **“**. --- ### Global parameters All of the rich messages support the following parameters: --- | Parameters | Description | | --- | --- | | | The ID of the rich message (used also to save the JSON data). | | | The rich message title. | | | The rich message description that appears underneath the title. | | | The message that appears when the user completes and sends the rich message. The user input is appended to this message. | | | Extra field for optional extra values. | --- ### Use rich messages in the chatbot You have to create a [Dialogflow chatbot](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#dialogflow-bot) , then simply enter the rich message shortcode into the **text response** of the **Intent**. --- ### **Rich message response** When a user completes a rich message, the response data is saved in JSON format in the database under table **sb_messages** and column **payload**. Example: --- ### **Rich message translations** To translate a rich message string, the original rich message text must be in english, add the exact english text and its translations in **Setting > Translations > Front End**. --- ### **Show a rich message on chat initialization** To display a rich message, such as a list of buttons, when a user initiates a chat for the first time, insert the rich message shortcode into the [welcome message](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#welcome-message) . --- ### **Custom rich messages** You can create custom rich messages with your own custom content by going to **Settings > Miscellaneous**. Currently, custom rich messages are static and there are no interactive options available as there are with shortcodes. However, you can insert custom HTML codes. ### **HTML codes** When creating a custom rich message, you can use the following codes: --- | Code | Description | | --- | --- | | | Link with button design. | | | Link. | | | Image that zoom on click. | --- ### Built-in messages The built-in messages are pre-programmed messages sent automatically by CHAT.devad.io. You can find them by going to **Settings > Messages**. ### **Welcome message** Send a message to new users when they visit the website for the first time. - [Text formatting](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#text-editor) is supported. - [Merge fields](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#merge-fields) are supported. - [Rich messages](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#rich-messages) are supported. - The welcome message is not sent to slack. - Conversations containing only the welcome message (and no response) are automatically archived. ### **Follow up message** If no agents respond within the specified time interval, a message will be sent to request the user’s details, such as their email. - [Text formatting](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#text-editor) is supported. - [Merge fields](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#merge-fields) are supported. - You can send a confirmation email to the user by filling in the **Follow-up Email** fields. - If the **delay** is not set, a dynamic time interval is utilized and it is determined as follows: If **Settings > Miscellaneous > Office hours** is configured, and the current time falls within the defined office hours, or if at least one agent is online, then the delay will be set to 15 seconds. In all other cases, the delay will be set to 5 seconds. - Follow-up messages are sent a maximum of once every 24 hours. - If the user provides an email address and the [newsletter](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#newsletter) feature is enabled, the email address will be subscribed. - The follow-up message is sent only to users without email address. - If the chatbot’s [human takeover](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#human-takeover) feature is activated, the follow-up message is only sent during human takeover. ### **Rating** Display the feedback form to rate the conversation when it is archived. - The rating message is compatible with the messaging channels. The rating buttons are not displayed on messaging channels. However, if Artificial Intelligence and OpenAI are set up, the user’s reply will be analyzed to extract the rating. - The rating is visible in the right panel of the **conversations** area, in the **agent ratings** report of the **reports** area, and in the agent profile. - Enable the rating email reminder by setting the delay (in hours) in the **Email reminder delay** option. The email remind the user to provide a feedback and it is sent only if the user hasn’t rated the conversation after the set delay. For this feature to work, you must also set the **Redirect URL** — enter any URL that includes the chat widget (e.g., your website URL). Once the user clicks the **Helpful** or **Not helpful** link in the email, they will be redirected to the specified Redirect URL, and the rating will be saved automatically. The chat will open showing the rating panel, allowing the user to provide additional feedback. - The emails are sent through the [cron jobs](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#cron-jobs) . ### **Offline message** Notify the user when their message is sent outside of the scheduled office hours or all agents are offline. - [Text formatting](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#text-editor) is supported. - [Merge fields](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#merge-fields) are supported. - To learn more about the office hours option, please click [here](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#office-hours) . - The offline message is sent to the same user maximum 1 time per hour. - By default, the offline message is also sent if all agents are offline, even during office hours. To prevent this, enable the **Disable agents check** option. - If the chatbot’s [human takeover](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#human-takeover) feature is activated, the offline message is only sent during human takeover. - If you or any other agent is online using [Slack](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#slack) , they will be considered as online agents also by CHAT.devad.io. ### **Privacy message** Present a privacy message accompanied by Accept and Decline buttons. The user’s approval by clicking on the Accept button is required to start using the chat. This feature ensures privacy policy enforcement and GDPR compliance. - The privacy message is not shown if the **Settings > Users > Require registration** option is enabled. - The privacy message is also sent to messaging channels like WhatsApp, but the user does not have the option to approve or decline the privacy policy. The messaging functionalities are not blocked either. The message is sent after the user initiates the conversation by sending their first message. ### **Pop-up message** Show a pop-up notification to all users. - The popup message is always shown until the user manually closes it; then it stays closed. --- ### Attachments Here, you can access information regarding the uploading of files and the message’s attachments. - The following image formats are displayed automatically:**.jpg, .jpeg, .png**. - For instructions on sending attachments with a chatbot, click [here](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#dialogflow-info) . - You can also upload files to [AWS S3](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#aws) . --- ### Information Here, you can access information regarding a variety of features associated with conversations. ### **Tags** Tags enable more efficient organization and grouping of conversations. Please refer to the information below for further details. - You can manage the tags from **Settings > Admin > Tags**. - Tags can be assigned to conversations through different methods: via the admin area by navigating to **Settings > Automations > More**, through [Dialogflow actions](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#dialogflow-actions) , and by inserting the JS variable **SB_DEFAULT_TAGS** into a page showing the chat or into a web page displaying the chat or the tickets panel. - To locate conversations with specific tags, simply enter the tag names into the search bar located at the top-left corner of the admin conversations area, or you can select the desired tag from the dedicated filters menu on top-left. The tags filter is visible only if at least one tag is assigned to a conversation. - Check the **Starred tag** option to display the starred tag icon in the conversations area. This allows you to select conversations assigned to the first tag with one click. The first tag on top is always the starred tag. - You can disable the tags from **Settings > Admin > Disable features > Tags**. ### **Notes** Notes allow agents and admins to add comments to conversations. - Notes are only visible to agents and admins. - If you are usign OpenAI, we suggest enabling the [note data scraping](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#open-ai-settings) option. - Manage the note settings from **Settings > Admin > Notes settings**. - You can disable the tags from **Settings > Admin > Disable features > Notes**. - Activate advanced AI-powered features by using the Artificial Intelligence app. Learn more [here](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#note-data-scraping) . ### **Transcript** The full conversation can be sent to the user by the agent or admin as a transcript file. - Agents and admins can send conversation transcripts to users by clicking the **Transcript** button in the top-right corner of the admin’s conversation window. - Agents and admins can automatically send the transcript to the user when the conversation is archived by using the **close message** available at **Settings > Messages & Forms > Close message**. - The transcript can be sent to the user only if the user has an email address. - If the conversation has been translated, the transcript will also include the translated messages. ### **Miscellaneous** - The date and time format is automatically detected based on the browser’s language settings. Use this page [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fdocs%2Fsetup-basics%2Fchat-conversations--51%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fdocs%2Fsetup-basics%2Fchat-conversations--51%20and%20answer%20questions%20about%20the%20content.) On this page [Manage conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-manage-conversations) [Search for conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-search-for-conversations) [Information](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-information) [Reply to a message](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-reply-to-a-message) [Text editor and automated messages features](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-text-editor-and-automated-messages-features) [Merge fields](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-merge-fields) [Rich messages](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-rich-messages) [How it works](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-how-it-works) [Rich Message](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-rich-message) [Special chars](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-special-chars) [Global parameters](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-global-parameters) [Use rich messages in the chatbot](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-use-rich-messages-in-the-chatbot) [Rich message response](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-rich-message-response) [Rich message translations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-rich-message-translations) [Show a rich message on chat initialization](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-show-a-rich-message-on-chat-initialization) [Custom rich messages](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-custom-rich-messages) [HTML codes](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-html-codes) [Built-in messages](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-built-in-messages) [Welcome message](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-welcome-message) [Follow up message](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-follow-up-message) [Rating](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-rating) [Offline message](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-offline-message) [Privacy message](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-privacy-message) [Pop-up message](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-pop-up-message) [Attachments](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-attachments) [Information](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-information-2) [Tags](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-tags) [Notes](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-notes) [Transcript](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-transcript) [Miscellaneous](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51#chat-conversations-miscellaneous) ## Keep exploring [### Installing CHAT Widget Installation Options for Live CHAT widget Getting CHAT.devad.io up and running on your site is designed to be flexible, regardless of your technical setup. Whether…](https://st1.devad.io/help/en/guides/setup-basics/installing-chat-widget--192) [### Having problems? Setup, Configuration, and TroubleshootingGetting the most out of CHAT.devad.io starts with a solid foundation. This guide covers the essential steps to get you up and running—from verifying your account and installing ke...](https://st1.devad.io/help/en/docs/setup-basics/having-problems--81) [### Plans & Pricing Simple Pricing, Powerful Features Select the plan that fits your needs below. From our lifetime Free tier to our high-volume Scale packages, every plan resets…](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--193) [### Users & Access Manage users from the Users area in the left menu of the admin area. You can import users from Settings > Users > Import users….](https://st1.devad.io/help/en/docs/setup-basics/users-access--195) Help Center search ## Find an answer yourself Searching Docs only. Type at least 2 characters to search. 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