--- title: "WhatsApp Templates & Flows - Devad CHAT Docs — Devad" url: "https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148" --- [Skip to content](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#main-content) [![Devad.io](https://st1.devad.io/brand/logo-devad-white-mode-v3.png)](https://st1.devad.io) [Home](https://st1.devad.io) [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) [Pricing](https://st1.devad.io/pricing) [](https://st1.devad.io/help#hc-search) [Agent view](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148.md) [Docs](https://st1.devad.io/help/en/docs/) [Guides](https://st1.devad.io/help/en/guides/) [Changelog](https://st1.devad.io/help/en/changelog/) Browse these Docs [12Ai Agentic Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/) - [AI Agent & Chatbot for Automated Appointment & Booking System](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-agent-chatbot-for-automated-appointment-booking-system--2) - [AI Basic Settings : Human takeover, Smart reply, & Troubleshooting](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-basic-settings-human-takeover-smart-reply-troubleshooting--26) - [AI & Chatbot Builder](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-chatbot-builder--32) - [Google Calendar & TidyCal Integrations with Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/appointments-with-google-calendar-or-tidycal--42) - [AI & Chatbot Builder](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-chatbot-builder--172) - [Flows Builder & External API](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/flows-builder-external-api--72) - [Google Integration & AI Features](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/google-integration-ai-features--78) - [AI Basic Settings : Human takeover, Smart reply, & Troubleshooting](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/ai-basic-settings-human-takeover-smart-reply-troubleshooting--216) - [OpenAI, Integrations, & Chatbot Training](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/openai-chatbottidycal-flows-builder--218) - [OpenAI, Integrations, & Chatbot Training](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/openai-chatbottidycal-flows-builder--120) - [Flows Builder & External API](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/flows-builder-external-api--220) - [Google Integration & AI Features](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/google-integration-ai-features--226) [View all Ai Agentic Chatbot](https://st1.devad.io/help/en/docs/ai-agentic-chatbot/) [1CHAT App](https://st1.devad.io/help/en/docs/chat-devad-io-docs/) - [User Management](https://st1.devad.io/help/en/docs/chat-devad-io-docs/user-management--165) [5Features Use Cases](https://st1.devad.io/help/en/docs/features-use-cases/) - [AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]](https://st1.devad.io/help/en/docs/features-use-cases/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--10) - [AI Agentic Chatbot Features](https://st1.devad.io/help/en/docs/features-use-cases/ai-agentic-chatbot--18) - [Appointments, Reservations, and meeting Scheduling](https://st1.devad.io/help/en/docs/features-use-cases/appointments-reservations-and-meeting-scheduling--37) - [Customer Support Features](https://st1.devad.io/help/en/docs/features-use-cases/customer-support-features--60) - [Marketing Feautres for Any Business](https://st1.devad.io/help/en/docs/features-use-cases/marketing-feautres-for-any-business--105) [View all Features Use Cases](https://st1.devad.io/help/en/docs/features-use-cases/) [3POST App](https://st1.devad.io/help/en/docs/post-devad-io-docs/) - [POST.devad.io Analytics Guides](https://st1.devad.io/help/en/docs/post-devad-io-docs/post-devad-io-analytics-guides--4) - [POST.devad.io Features Guides](https://st1.devad.io/help/en/docs/post-devad-io-docs/post-devad-io-features-guides--12) - [AI Agent Skill: one Prompt to Post Everywhere](https://st1.devad.io/help/en/docs/post-devad-io-docs/ai-agent-skill-one-prompt-to-post-everywhere--20) [19Settings Area](https://st1.devad.io/help/en/docs/settings-area/) - [Conversation Management System](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--163) - [Articles & Tickets Sections](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--45) - [Automations & Cron Job](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--48) - [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--167) - [Notifications Management](https://st1.devad.io/help/en/docs/settings-area/notifications-management--170) - [Conversation Management System](https://st1.devad.io/help/en/docs/settings-area/conversation-management-system--57) - [Department Settings & Configuration](https://st1.devad.io/help/en/docs/settings-area/department-settings-configuration--63) - [Departments, Queue and routing](https://st1.devad.io/help/en/docs/settings-area/departments-queue-and-routing--66) - [Email, Newsletter, SMS, & Notifications](https://st1.devad.io/help/en/docs/settings-area/email-notifications-sms--69) - [Miscellaneous: More Features & settings](https://st1.devad.io/help/en/docs/settings-area/more-features-settings--184) - [Language and Translations](https://st1.devad.io/help/en/docs/settings-area/language-and-translations--201) - [Articles & Tickets Sections](https://st1.devad.io/help/en/docs/settings-area/articles-tickets-sections--203) - [Departments, Queue and routing](https://st1.devad.io/help/en/docs/settings-area/departments-queue-and-routing--205) - [Language and Translations](https://st1.devad.io/help/en/docs/settings-area/language-and-translations--102) - [Automations & Cron Job](https://st1.devad.io/help/en/docs/settings-area/automations-cron-job--209) - [Mobile App & Other Settings](https://st1.devad.io/help/en/docs/settings-area/mobile-app-other-settings--108) - [Miscellaneous: More Features & settings](https://st1.devad.io/help/en/docs/settings-area/more-features-settings--111) - [Mobile App & Other Settings](https://st1.devad.io/help/en/docs/settings-area/mobile-app-other-settings--212) - [Notifications Management](https://st1.devad.io/help/en/docs/settings-area/notifications-management--117) [View all Settings Area](https://st1.devad.io/help/en/docs/settings-area/) [9Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) - [Chat & Conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--51) - [Having problems?](https://st1.devad.io/help/en/docs/setup-basics/having-problems--81) - [Plans & Pricing](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--193) - [Users & Access](https://st1.devad.io/help/en/docs/setup-basics/users-access--195) - [Chat & Conversations](https://st1.devad.io/help/en/docs/setup-basics/chat-conversations--197) - [Having problems?](https://st1.devad.io/help/en/docs/setup-basics/having-problems--199) - [Installing CHAT Widget](https://st1.devad.io/help/en/docs/setup-basics/installing-chat-widget--99) - [Plans & Pricing](https://st1.devad.io/help/en/docs/setup-basics/plans-pricing--126) - [Users & Access](https://st1.devad.io/help/en/docs/setup-basics/users-access--144) [View all Setup Basics](https://st1.devad.io/help/en/docs/setup-basics/) [10Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) - [How to Create and Keep WhatsApp Business Account Healthy](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) - [WhatsApp Templates & Flows](https://st1.devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159) - [Connect WhatsApp Business With CHAT.devad.io](https://st1.devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--54) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://st1.devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84) - [How to Create and Keep WhatsApp Business Account Healthy](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--87) - [Setting Up Your 360dialog Account](https://st1.devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132) - [WhatsApp Shop](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-shop--228) - [WhatsApp Shop](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-shop--147) - [WhatsApp Templates & Flows](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148) - [WhatsApp voice & video calls](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--149) [View all Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) [5More Integrations](https://st1.devad.io/help/en/docs/more-integrations/) - [WordPress Integration](https://st1.devad.io/help/en/docs/more-integrations/full-wordpress-integration--75) - [How To Export and Import Users in CHAT.devad.io Safely](https://st1.devad.io/help/en/docs/more-integrations/how-to-export-and-import-users-in-chat-devad-io-safely--93) - [More Integration: Slack, Opencart, Martfury, Zalo, Zendesk, Viber, Line, WeChat](https://st1.devad.io/help/en/docs/more-integrations/more-integration-slack-opencart-martfury-zalo-zendesk-viber-line-wechat--114) - [OpenCart](https://st1.devad.io/help/en/docs/more-integrations/opencart--123) - [Shopify Integration](https://st1.devad.io/help/en/docs/more-integrations/shopify-integration--135) [View all More Integrations](https://st1.devad.io/help/en/docs/more-integrations/) [3Facebook Instagram Messenger](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/) - [Messenger (Facebook & Instagram) Setup](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/how-to-enable-messenger-facebook-instagram--90) - [Reply Comments & DM for Comments](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/reply-comments-dm-for-comments--129) - [Reply Comments & DM for Comments](https://st1.devad.io/help/en/docs/facebook-instagram-messenger/reply-comments-dm-for-comments--233) [2General](https://st1.devad.io/help/en/docs/general/) - [Chat](https://st1.devad.io/help/en/docs/general/chat--96) - [User Management](https://st1.devad.io/help/en/docs/general/user-management--141) [1Telegram](https://st1.devad.io/help/en/docs/telegram/) - [Telegram AI Agent & Chatbot Setup](https://st1.devad.io/help/en/docs/telegram/telegram-ai-agent-chatbot-setup--138) [1Twitter X](https://st1.devad.io/help/en/docs/twitter-x/) - [X (Twitter) AI Agent & Chatbot Setup](https://st1.devad.io/help/en/docs/twitter-x/x-twitter-ai-agent-chatbot-setup--150) [4Ecommerce Features](https://st1.devad.io/help/en/docs/ecommerce-features/) - [AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--188) - [Email, Newsletter, SMS, & Notifications](https://st1.devad.io/help/en/docs/ecommerce-features/email-notifications-sms--207) - [AI Agentic Chatbot Features](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agentic-chatbot--214) - [Customer Support Features](https://st1.devad.io/help/en/docs/ecommerce-features/customer-support-features--239) [View all Ecommerce Features](https://st1.devad.io/help/en/docs/ecommerce-features/) [2Lead Gen Features](https://st1.devad.io/help/en/docs/lead-gen-features/) - [Google Calendar & TidyCal Integrations with Chatbot](https://st1.devad.io/help/en/docs/lead-gen-features/appointments-with-google-calendar-or-tidycal--222) - [Appointments, Reservations, and meeting Scheduling](https://st1.devad.io/help/en/docs/lead-gen-features/appointments-reservations-and-meeting-scheduling--224) [1Marketing Features](https://st1.devad.io/help/en/docs/marketing-features/) - [Marketing Feautres for Any Business](https://st1.devad.io/help/en/docs/marketing-features/marketing-feautres-for-any-business--237) [1Business Themes](https://st1.devad.io/help/en/docs/business-themes/) - [Business Page Templates](https://st1.devad.io/help/en/docs/business-themes/business-page-templates--34) [19Portraits](https://st1.devad.io/help/en/docs/portraits/) - [How to Create Editorial Portrait 4k for Free](https://st1.devad.io/help/en/docs/portraits/how-to-create-editorial-portrait-4k-for-free--3) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits: The Ultimate Cinematic Men’s Fashion Collection](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-the-ultimate-cinematic-mens-fashion-collection--19) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Studio Fashion, and Graphic Art](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-studio-fashion-and-graphic-art--27) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits of Men and Majestic Horses](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-of-men-and-majestic-horses--33) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Art, and Surreal Fashion Photography](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-art-and-surreal-fashion-photography--38) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cozy Interiors, and Cinematic Morning Vibes](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cozy-interiors-and-cinematic-morning-vibes--43) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Men’s Fashion, and Photorealistic Lifestyle Shots](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-mens-fashion-and-photorealistic-lifestyle-shots--46) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Lifestyle, and Professional Branding](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-lifestyle-and-professional-branding--49) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Epic Adventures, and Cinematic Landscapes](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-epic-adventures-and-cinematic-landscapes--52) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, 3D Optical Illusions, and Urban Surrealism](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-3d-optical-illusions-and-urban-surrealism--55) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Cinematic Urban Styles](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-cinematic-urban-styles--58) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Streetwear, and Surreal Editorials.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-streetwear-and-surreal-editorials--61) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Vogue-Style Covers](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-vogue-style-covers--64) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Cinematic Travel, and Realistic Lifestyle Shots](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-travel-and-realistic-lifestyle-shots--67) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, High-Fashion Editorials, and Cinematic 3D Art](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-high-fashion-editorials-and-cinematic-3d-art--70) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Luxury Styles, and Creative Avatars](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-luxury-styles-and-creative-avatars--73) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits: Men’s Fashion & Coastal Luxury Styles](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-mens-fashion-coastal-luxury-styles--79) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Fine Art Photography, and Cinematic Editorials.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-fine-art-photography-and-cinematic-editorials--91) - [Viral Gemini AI Prompts Ready to Copy & Paste for Portraits, Featuring Iconic Cairo Tower Vistas and Elegant Hijab Fashion.](https://st1.devad.io/help/en/docs/portraits/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-featuring-iconic-cairo-tower-vistas-and-elegant-hijab-fashion--94) [View all Portraits](https://st1.devad.io/help/en/docs/portraits/) [4Profiles](https://st1.devad.io/help/en/docs/profiles/) - [Viral Gemini AI Prompts Ready to Copy & Paste for Profile, Cinematic Lighting, and Luxury Editorials.](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-portraits-cinematic-lighting-and-luxury-editorials--76) - [Viral Gemini AI Prompts Ready to Copy & Paste for Profile Photos, Cinematic Street Style, and Moody Aesthetics](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-profile-photos-cinematic-street-style-and-moody-aesthetics--82) - [Viral Gemini AI Prompts Ready to Copy & Paste for Professional Photos, LinkedIn Profiles, and Fashion Styles](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-professional-photos-linkedin-profiles-and-fashion-styles--85) - [Viral Gemini AI Prompts Ready to Copy & Paste for Professional Profiles, Men’s Style, and LinkedIn](https://st1.devad.io/help/en/docs/profiles/viral-gemini-ai-prompts-ready-to-copy-paste-for-professional-profiles-mens-style-and-linkedin--88) [View all Profiles](https://st1.devad.io/help/en/docs/profiles/) [17Products](https://st1.devad.io/help/en/docs/products/) - [Viral Gemini AI Prompts Ready to Copy & Paste for High-Converting Resistance Bands Product Photography](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-high-converting-resistance-bands-product-photography--97) - [Viral Gemini AI Prompts Ready to Copy & Paste for Pop-Art Geometric Pizza Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-pop-art-geometric-pizza-product-style-for-e-commerce--100) - [Viral Gemini AI Prompts Ready to Copy & Paste for Cinematic Gaming Headset Product Styles](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-cinematic-gaming-headset-product-styles--103) - [Viral Gemini AI Prompts Ready to Copy & Paste for Romantic Feminine Lipstick Flat Lay Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-romantic-feminine-lipstick-flat-lay-style-for-e-commerce--106) - [Viral Gemini AI Prompts Ready to Copy & Paste for Bright Energetic Home Workout Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-bright-energetic-home-workout-product-style-for-e-commerce--109) - [Viral Gemini AI Prompts Ready to Copy & Paste for Trendy Outfit Grid Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-trendy-outfit-grid-product-style-for-e-commerce--112) - [Viral Gemini AI Prompts Ready to Copy & Paste for Macro Backlit Keyboard Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-macro-backlit-keyboard-product-style-for-e-commerce--115) - [Viral Gemini AI Prompts Ready to Copy & Paste for Copy-Paste AI Image Prompts: Ultra-Detailed Macro Gourmet Truffle Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-copy-paste-ai-image-prompts-ultra-detailed-macro-gourmet-truffle-product-style-for-e-commerce--118) - [Viral Gemini AI Prompts Ready to Copy & Paste for Macro Technical Armrest Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-macro-technical-armrest-product-style-for-e-commerce--121) - [Viral Gemini AI Prompts Ready to Copy & Paste for Technical Macro Suitcase Wheel Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-technical-macro-suitcase-wheel-product-style-for-e-commerce--124) - [Viral Gemini AI Prompts Ready to Copy & Paste for Intricate Mechanical Watch Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-intricate-mechanical-watch-product-style-for-e-commerce--127) - [Viral Gemini AI Prompts Ready to Copy & Paste for Artistic Macro Burning Wick Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-artistic-macro-burning-wick-product-style-for-e-commerce--130) - [Viral Gemini AI Prompts Ready to Copy & Paste for Moody Pinterest Aesthetic Sofa Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-moody-pinterest-aesthetic-sofa-product-style-for-e-commerce--133) - [Viral Gemini AI Prompts Ready to Copy & Paste for Chic Beauty-Influencer Hair Dryer Flat Lay Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-chic-beauty-influencer-hair-dryer-flat-lay-product-style-for-e-commerce--136) - [Viral Gemini AI Prompts Ready to Copy & Paste for Futuristic Cyberpunk Smartphone Product Photography](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-futuristic-cyberpunk-smartphone-product-photography--139) - [Viral Gemini AI Prompts Ready to Copy & Paste for Calming Conceptual Skincare Jar Product Style for E-commerce](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-calming-conceptual-skincare-jar-product-style-for-e-commerce--142) - [Viral Gemini AI Prompts Ready to Copy & Paste for Mini Fashionista Flat Lay Product Style](https://st1.devad.io/help/en/docs/products/viral-gemini-ai-prompts-ready-to-copy-paste-for-mini-fashionista-flat-lay-product-style--145) [View all Products](https://st1.devad.io/help/en/docs/products/) [1Content](https://st1.devad.io/help/en/docs/content/) - [How to use the Best & Cheapest AI Content Writing Tool AI.devad.io](https://st1.devad.io/help/en/docs/content/how-to-use-the-best-cheapest-ai-content-writing-tool-ai-devad-io--11) ## Browse these Docs [Help Center](https://st1.devad.io/help/en/) › [Docs](https://st1.devad.io/help/en/docs/) › [Whatsapp](https://st1.devad.io/help/en/docs/whatsapp/) › WhatsApp Templates & Flows Docs # WhatsApp Templates & Flows Understanding WhatsApp Templates According to the official WhatsApp Business Policy, businesses are prohibited from sending unsolicited marketing or solicitation messages directly to end users. The conversation must be... ### Understanding WhatsApp Templates According to the official [WhatsApp Business Policy](https://www.whatsapp.com/legal/business-policy/) , businesses are prohibited from sending unsolicited marketing or solicitation messages directly to end users. The conversation must be initiated by the end user. Once a user messages you, you have a 24-hour window to respond. If you need to communicate with a user who has not contacted you previously, or if the 24-hour window has expired, you are required to use either the text message fallback feature or a WhatsApp message template. - **Payment Method Required:** To utilize message templates, a valid payment method must be attached to your WhatsApp Business Account. This can be configured at [https://business.facebook.com/billing_hub/](https://business.facebook.com/billing_hub/) . - **Bulk Sending:** To dispatch a specific message template to a group of users simultaneously, please utilize the [direct messages](https://chat.devad.io/docs/#direct-messages) functionality. Meta’s free tier covers up to 1,000 user-initiated conversations per WhatsApp Business Account (WABA) monthly. ### Text Message Fallback To activate the text message fallback option, you must configure your SMS settings by navigating to **Settings > Notifications > Text message notifications**. You can find comprehensive details regarding this setup [here](https://chat.devad.io/docs/#sms) . ### WhatsApp Message Templates Format A WhatsApp message template is a pre-approved message format designed for repeated use to contact users once they have opted in and granted your application permission to message them. You are not permitted to input the actual content of your conversation directly into the template. Instead, the template should be used to notify the user of a new incoming message and provide instructions on how to access it, such as supplying a link to your website where the chat interface is hosted. WhatsApp Cloud API Twilio 360dialog - **Management:** To retrieve the Template name and organize your templates, visit [https://business.facebook.com](https://business.facebook.com) . Navigate to the Left menu > Settings > More system settings. From there, proceed to Accounts > WhatsApp accounts > Settings and select WhatsApp Manager. - **Languages:** In the Template languages field, input all language codes that your template supports, separated by commas. You can find the list of valid language codes [here](https://chat.devad.io/docs/files/language-codes.txt) (copy only the code, e.g., it, es, en_US). If a template supports multiple languages, the system will automatically select the one matching the user’s language. If no match is found, the default template language will be utilized. - **Header & Body Variables:** In the sections for Header variables and Body variables, input the values separated by commas. You are free to use merge fields such as `{recipient_name}` and `{recipient_email}`. Ensure that the count of parameters entered here exactly matches the number of parameters defined in your template. Utilize this feature if your template relies on dynamic values. regarding image headers, the image URL should be passed as the first parameter. The sequence is crucial; the first merge field corresponds to the first template parameter. - **Button Variables:** In the Button variables section, enter the links for your custom buttons or the text for quick replies prefixed with `quick_reply_` (e.g., `quick_reply_abcde`). Separate each value with a comma. The number of parameters here must align with the template’s parameters. If your buttons or call-to-actions use static values (like a fixed URL), enter `skip_parameter`. The order is vital, as the first merge field applies to the first template parameter. **Twilio Configuration:** Locate the Template SID and the template attributes. Enter these values, separated by commas, into **Settings > Twilio template**. Enter the **Template SID** and the template attributes separated by commas into **CHAT.devad.io > Settings > Twilio template**. - Get the **Namespace** value from **Left menu > WhatsApp accounts > Details**. - Get **Template name** and **Template default language** from your 360dialog templates area. - In **Custom parameters** Enter the values separated by commas, you can use the following merge fields: **{recipient_name}**, **{recipient_email}**. Use this feature if your template uses dynamic values. Order is important, the first merge field will be used as the first template dynamic value. - CHAT.devad.io will try to use the template with the same language as the user, if it is not available, it will use the template with the default language. The following template languages are not compatible: en_GB(use en_US), pt_PT(use pt_BR), zh_HK and zh_TW(use zh_CN), es_AR and es_MX(use es_ES). - **Namespace:** Retrieve the Namespace value by navigating to Left menu > WhatsApp accounts > Details. - **Template Details:** Obtain the Template name and the Template default language directly from your 360dialog templates dashboard. - **Custom Parameters:** In the Custom parameters field, enter the values separated by commas. You may use merge fields like `{recipient_name}` and `{recipient_email}`. Use this capability if your template requires dynamic values. The sequence is important; the first merge field is assigned to the first template dynamic value. - **Language Matching:** CHAT.devadio will attempt to utilize the template matching the user’s language. If that is unavailable, it defaults to the template’s standard language. Note that the following languages are incompatible: en_GB (use en_US), pt_PT (use pt_BR), zh_HK and zh_TW (use zh_CN), es_AR and es_MX (use es_ES). **Template Fallback!**Configure the WhatsApp template to be used as a fallback by navigating to Settings > WhatsApp > Cloud API template fallback. If you operate multiple numbers associated with different WhatsApp Business Accounts, a specific template must be generated for each account. You may assign a different template to each number, provided the template name and language code remain consistent. The test template button initiates a test message from the primary number. ### Sending Templates to New Contacts - **Account ID Setup:** In **Settings > WhatsApp > Cloud API settings > Business Account ID**, input your Business Account ID. You can locate this ID at [https://developers.facebook.com/](https://developers.facebook.com) . Select your application and navigate to Left menu > WhatsApp > API Setup. - **Select Recipients:** To dispatch the template to specific individuals, access the Dashboard Users section and select the intended recipients. Afterward, click the WhatsApp icon found in the top right corner. - **Automatic Language:** If you utilize the WhatsApp Cloud API with a template that supports multiple languages, the system will automatically choose the language matching the user. If no match exists, the default template language is applied. - **Twilio Parameters:** If you are using Twilio and your template includes parameters, input the parameter values separated by commas into the Body section. - **Further Details:** For comprehensive information, click [here](https://chat.devad.io/docs/#direct-messages) . ### WhatsApp Flows For additional details regarding WhatsApp Flows, please visit [here](https://business.whatsapp.com/products/whatsapp-flows) . ### Built-in Flows Our App automatically creates and dispatches the following flows. To regenerate a flow, utilize the **Settings > WhatsApp > Clear flows** button. - **Registration:** This flow is triggered when a new user sends their initial message to the WhatsApp number, provided the **Settings > Users > Require registration** option is active. - **Follow-up:** This flow triggers if the **Settings > Messages & Forms > Follow-up message** option is enabled and the user has not provided an email address. ### Send Custom Flows To send custom flows, use the specific merge field format. Replace “123” with your unique flow ID and populate the header, body, and button attributes with your text. ~~~ {wa_flow id="123" header="Your Header" body="Your Body Text" button="Button Text"} ~~~ ### Essential Information & Limitations Contact Rules You cannot send a WhatsApp message to a user who contacted you more than 24 hours ago or has never messaged you. WhatsApp strictly prohibits this. Instead, use a [WhatsApp template](https://chat.devad.io/docs/whatsapp-templates) or send a [text message](https://chat.devad.io/docs/#text-message-fallback) fallback. An “Error message: Re-engagement” indicates this specific issue. Troubleshooting Sending Issues If you aren’t receiving WhatsApp messages, ensure conversations aren’t being assigned to a [department](https://chat.devad.io/docs/#departments) and that the test number isn’t an admin or agent number. For non-cloud versions, verify the WhatsApp webhook URL setup. If messages fail to send, check the admin area for specific error messages. Support Scope for Providers We do not provide support for Twilio or 360dialog configurations or related issues. Additionally, we cannot assist in getting your WhatsApp account or message templates approved by Meta. AI & Rich Features Supported features include language detection, spelling correction, multilingual translation, and Google search. You can also send [rich messages](https://chat.devad.io/docs/#rich-messages) . For menus with more than 3 options, use the `whatsapp="Your menu text"` shortcode attribute. Sandbox & Limitations If testing with the sandbox, re-link your phone number after 72 hours if sending fails. Be aware that Twilio and 360dialog have limitations, such as Twilio’s 1600-character limit. We strongly recommend using the Official WhatsApp API. Use this page [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fdocs%2Fwhatsapp%2Fwhatsapp-templates--148%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fdocs%2Fwhatsapp%2Fwhatsapp-templates--148%20and%20answer%20questions%20about%20the%20content.) On this page [Understanding WhatsApp Templates](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#whatsapp-templates-understanding-whatsapp-templates) [Text Message Fallback](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#whatsapp-templates-text-message-fallback) [WhatsApp Message Templates Format](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#whatsapp-templates-whatsapp-message-templates-format) [Sending Templates to New Contacts](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#whatsapp-templates-sending-templates-to-new-contacts) [WhatsApp Flows](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#whatsapp-templates-whatsapp-flows) [Built-in Flows](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#whatsapp-templates-built-in-flows) [Send Custom Flows](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#whatsapp-templates-send-custom-flows) [Essential Information & Limitations](https://st1.devad.io/help/en/docs/whatsapp/whatsapp-templates--148#whatsapp-templates-essential-information-limitations) ## Keep exploring [### Connect WhatsApp Business With CHAT.devad.io CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://st1.devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) [### How to Create and Keep WhatsApp Business Account Healthy 🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) [### Setting Up Your 360dialog Account Setting Up Your 360dialog Account If you don’t have a WhatsApp Business Account yet, don’t worry. The process is straightforward. You’ll need to sign upfor…](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156) [### How to Connect WhatsApp Twilio to Chat.devad.io Twilio Account Setup To get started, you need a Twilio account. Go to the Twilio Signup Page and create a new account. Once signed up,…](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158) Help Center search ## Find an answer yourself Searching Docs only. Type at least 2 characters to search. 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