---
title: "Shopify Integration - Devad CHAT Guides — Devad"
url: "https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181"
---

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[1Setup Basics](https://st1.devad.io/help/en/guides/setup-basics/)  

- [Installing CHAT Widget](https://st1.devad.io/help/en/guides/setup-basics/installing-chat-widget--192)

 

[1WEB App](https://st1.devad.io/help/en/guides/web-devad-io-docs/)  

- [How to add analytics / pixel tools and customizing the design](https://st1.devad.io/help/en/guides/web-devad-io-docs/how-to-add-analytics-pixel-tools-and-customizing-the-design--24)

 

[4Whatsapp](https://st1.devad.io/help/en/guides/whatsapp/)  

- [Connect WhatsApp Business With CHAT.devad.io](https://st1.devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152)

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[2More Integrations](https://st1.devad.io/help/en/guides/more-integrations/)  

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- [How To Export and Import Users in CHAT.devad.io Safely](https://st1.devad.io/help/en/guides/more-integrations/how-to-export-and-import-users-in-chat-devad-io-safely--242)

 

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[3Ecommerce Features](https://st1.devad.io/help/en/guides/ecommerce-features/)  

- [Shopify Integration](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181)

- [WordPress Integration](https://st1.devad.io/help/en/guides/ecommerce-features/full-wordpress-integration--183)

- [OpenCart](https://st1.devad.io/help/en/guides/ecommerce-features/opencart--236)

 

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[2Setup & Basics](https://st1.devad.io/help/en/guides/setup-basics2/)  

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[1Store Themes](https://st1.devad.io/help/en/guides/store-themes/)  

- [How to create Online Store in less than one hour](https://st1.devad.io/help/en/guides/store-themes/how-to-create-online-store-in-less-than-one-hour--30)

  

## Browse these Guides

 

[Help Center](https://st1.devad.io/help/en/)  › [Guides](https://st1.devad.io/help/en/guides/)  › [Ecommerce Features](https://st1.devad.io/help/en/guides/ecommerce-features/)  › Shopify Integration

Guides

# Shopify Integration

Shopify Integration & Synchronization The Shopify integration is an exclusive feature for CHAT.devad.io. It seamlessly synchronizes your Shopify store data—including products and user details—directly with…

 

Abdullah HA

 

## Shopify Integration & Synchronization

 

The Shopify integration is an exclusive feature for CHAT.devad.io. It seamlessly synchronizes your Shopify store data—including products and user details—directly with your chat platform, enabling a unified customer support experience.

 

## Installation Guide

 

1

## Install App

 

You must have an active Shopify store. Install the official **CHAT.devad.io Shopify App** directly from the store interface.

 

2

## Enable App Embed

 

If the widget does not appear automatically, go to **Sales channels > Online store**. Click “Customize” on your theme, navigate to the **App embeds** section in the left menu, and toggle the CHAT.devad.io block to **Active**.

 

**App Availability**! If our application does not appear in the Shopify App Store, please contact our support team immediately for a direct installation link or assistance.

 

## Chatbot & AI Capabilities

 

The system is designed to read your store’s data automatically. The chatbot can access products, collections, tags, variants, and vendors to intelligently answer user inquiries without manual data entry.

 

- **Activation:** Enable the feature by navigating to *Settings > Artificial Intelligence > OpenAI > Chatbot*.
 
- **Multilingual Support:** If your Shopify store uses multiple languages, set *Settings > Chat > Language* to **Multilingual**. The chat widget and bot will automatically adapt to the store’s active language.
 
- **User Sync:** When a customer logs into your Shopify store, their details are automatically detected and synchronized with the chat system.

 

### Displaying Products in Chat

 

You can dynamically display product cards or sliders within the conversation using merge fields. Replace `12345678` with your specific Product ID.

 

~~~
{shopify product_id="12345678"}
~~~

 

To display a **slider** of multiple products, simply add multiple IDs separated by commas within the shortcode.

 

## Technical Details & Limitations

 

Search Constraints

When using the product pop-up in the admin area, the search functionality is limited to **Product Title** and **Product Type** only.

 

Data Caching

Store data such as collections, tags, variants, and vendors is cached for performance. This cache is automatically refreshed every **10 days**. The chatbot relies on this cached data to answer questions.

 

URL Changes

If you change your Shopify store URL, the integration will break. You must **delete and reinstall** the CHAT.devad.io Shopify app to re-establish the connection.

 

## FAQs About Shopify

 

Q: How do I integrate the CHAT App chat widget with my Shopify store?
Install the CHAT App Shopify App in your Shopify store. If the chat widget doesn’t appear, go to Sales channels > Online Store > App Embeds and ensure the CHAT App block is active.

 

Q: Can the Shopify chatbot understand multiple languages?
Yes, the Shopify chatbot automatically detects your store’s language if you set the chat’s language to “store language” under > Chat > Language, enabling multilingual support.

 

Q: How does the Shopify chatbot retrieve product information?
The chatbot queries product details using tags, collections, variants, vendors, and product IDs synchronized with CHAT App , refreshed every 10 days.

 

Q: Can I display product cards and sliders in chats?
Yes, use the merge field {shopify product_id=”12345678″} replacing 12345678 with actual product IDs to show product cards or sliders in the chat.

 

Q: Does the chatbot synchronize logged-in Shopify user details?
Yes, the Shopify logged-in user details are detected and synchronized with CHAT App for a seamless customer support experience.

 

Q: Can I access customer details, order history, and cart items in CHAT App’s admin area?
Yes, detailed customer information, including order history and cart contents, is available directly within the CHAT App admin interface.

 

Q: Is product search in the admin area comprehensive?
The product pop-up search only searches by product title and product type.

 

Q: How often is Shopify data like collections, tags, and vendors refreshed?
These data elements are cached and refreshed every 10 days to enable efficient chatbot responses.

 

Use this page

 [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fguides%2Fecommerce-features%2Fshopify-integration--181%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fguides%2Fecommerce-features%2Fshopify-integration--181%20and%20answer%20questions%20about%20the%20content.)

 

On this page

[Shopify Integration & Synchronization](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181#shopify-integration-cloud) [Installation Guide](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181#shopify-installation-steps) [Install App](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181#gspb-heading-id-gsbp-80e55cb) [Enable App Embed](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181#gspb-heading-id-gsbp-c435d13) [Chatbot & AI Capabilities](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181#chatbot-and-ai-capabilities) [Displaying Products in Chat](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181#displaying-products-in-chat) [Technical Details & Limitations](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181#technical-details-and-limitations) [FAQs About Shopify](https://st1.devad.io/help/en/guides/ecommerce-features/shopify-integration--181#faqs-about-shopify)

 

## Keep exploring

[### WordPress Integration

Step 1: Installation & Setup Follow these steps to get the CHAT.devad.io plugin running on your WordPress site. Step 2: Finding Your Chat ID &…](https://st1.devad.io/help/en/guides/ecommerce-features/full-wordpress-integration--183) [### AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]

In the fiercely competitive landscape of modern e-commerce, every website visitor represents a valuable opportunity, and each abandoned cart signifies a significant loss in potential…](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agent-chatbot-for-e-commerce-woocommerce-shopify-opencart-others--188) [### Email, Newsletter, SMS, & Notifications

Integrations, Tools, and NotificationsGuide to syncing newsletters, optimizing chat performance, and configuring email, push, and SMS alerts. Follow the steps below to complete the synchronization…](https://st1.devad.io/help/en/docs/ecommerce-features/email-notifications-sms--207) [### AI Agentic Chatbot Features

AI-Powered Chatbot in CHAT.devad.io Ecommerce, Lead Gen, & Customer Support Supercharged!For ecommerce lead generation, deploy intelligent bots that qualify prospects, capture details, and nurture conversions…](https://st1.devad.io/help/en/docs/ecommerce-features/ai-agentic-chatbot--214)

  

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