--- title: "How to Connect WhatsApp Twilio to Chat.devad.io - Devad CHAT Guides — Devad" url: "https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158" --- [Skip to content](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#main-content) [![Devad.io](https://st1.devad.io/brand/logo-devad-white-mode-v3.png)](https://st1.devad.io) [Home](https://st1.devad.io) [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) [Pricing](https://st1.devad.io/pricing) [](https://st1.devad.io/help#hc-search) [Agent view](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158.md) [Docs](https://st1.devad.io/help/en/docs/) [Guides](https://st1.devad.io/help/en/guides/) [Changelog](https://st1.devad.io/help/en/changelog/) Browse these Guides [11POST platform connections](https://st1.devad.io/help/en/guides/platform-connections/) - 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Go to the Twilio Signup Page and create a new account. Once signed up,… Abdullah HA 💡 Connect your WhatsApp account using Twilio, a powerful cloud communications platform. This guide will walk you through setting up a free test account and then moving to a live production environment. ## Twilio Account Setup To get started, you need a Twilio account. Go to the [Twilio Signup Page](https://www.twilio.com/) and create a new account. Once signed up, you will need to verify your phone number. 💪 **Setup Tip:** When asked, choose “WhatsApp”, “Alerts & Notifications”, “With no code at all”, and “3rd party integrations” to customize your dashboard experience. ## Testing with a Free Sandbox Account Before you pay for anything, you can use Twilio’s free sandbox to test the integration with Chat.devad.io. - Log in to your **Twilio Console**. - Navigate to **Messaging > Settings > WhatsApp sandbox settings** in the left menu. - You will see two fields: **WHEN A MESSAGE COMES IN** and **STATUS CALLBACK URL**. - Go to your **Chat.devad.io** dashboard. - Navigate to **Settings > WhatsApp > Twilio settings** and copy the **Configuration URL**. - Paste this URL into both fields in Twilio. - Save the changes. ### Activate the Sandbox - Go to **Messaging > Try it out > Send a WhatsApp message** in Twilio. - Follow the on-screen instructions to send a code to the provided WhatsApp number from your personal WhatsApp. - Once connected, send a test message! ✔️ **Success!** Chat.devad.io should now receive messages sent to the sandbox account, and you can reply directly from the dashboard. ## Going Live (Production Setup) Ready to use your own number with real customers? Follow these steps. ### Step 1: Upgrade and Purchase a Number - [Upgrade your Twilio account](https://www.twilio.com/console/billing/upgrade) and enable billing. - Purchase a **Twilio Phone Number**. ❌ **Critical:** You cannot use your existing personal or WhatsApp Business App phone number. You **must** purchase a new number from Twilio for this API integration. ### Step 2: Create a Messaging Service - Go to **Messaging > Services** in the Twilio Console. - Click **Create Messaging Service**. - Follow the setup steps. When asked to **Add Senders**, select **WhatsApp Number**. - Add the Twilio number you just purchased. ### Step 3: Connect to Chat.devad.io - In your Twilio Console, copy your **Account SID** and **Auth Token**. - Go to **Messaging > Services** and copy the **Service SID** of the service you just created. - Go to **Chat.devad.io > Settings > WhatsApp > Twilio settings**. - Paste the **Account SID**, **Auth Token**, and **Service SID** (into the “Sender” field). - Save the settings. ## Frequently Asked Questions ### What are the limitations? Twilio has a message length limit of 1600 characters. If you need to send longer messages or want fewer restrictions, we recommend using the Official WhatsApp API via 360dialog. ### How does billing work? You pay Twilio directly for their services (phone number rental + per-message fees) and for WhatsApp conversation fees. Chat.devad.io does not charge extra for this integration. ### Twilio and 360dialog limitations? Twilio and 360dialog have several limitations, such as Twilio’s 1600-character message limit. We highly recommend using our Official WhatsApp API ### support for Twilio or 360dialog? We cannot provide support for Twilio or 360dialog configuration, including all related issues. ### Any details about Whatsapp Business setup? Please Visit this Full Guide https://hub.devad.io/guides/chat-devad-io-docs/how-to-create-and-keep-whatsapp-business-account-healthy/ [For any Issues Please Check this Full Guide](https://hub.devad.io/guides/chat-devad-io-docs/how-to-create-and-keep-whatsapp-business-account-healthy/) Use this page [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fguides%2Fwhatsapp%2Fhow-to-connect-whatsapp-twilio-to-chat-devad-io--158%20and%20answer%20questions%20about%20the%20content.) 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On this page [Twilio Account Setup](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#twilio-account-setup) [Testing with a Free Sandbox Account](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#testing-with-a-free-sandbox-account) [Activate the Sandbox](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#activate-the-sandbox) [Going Live (Production Setup)](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#going-live-production-setup) [Step 1: Upgrade and Purchase a Number](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#step-1-upgrade-and-purchase-a-number) [Step 2: Create a Messaging Service](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#step-2-create-a-messaging-service) [Step 3: Connect to Chat.devad.io](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#step-3-connect-to-chat-devad-io) [Frequently Asked Questions](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#frequently-asked-questions) [What are the limitations?](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#how-to-connect-whatsapp-twilio-to-chat-devad-io-what-are-the-limitations) [How does billing work?](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#how-to-connect-whatsapp-twilio-to-chat-devad-io-how-does-billing-work) [Twilio and 360dialog limitations?](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#how-to-connect-whatsapp-twilio-to-chat-devad-io-twilio-and-360dialog-limitations) [support for Twilio or 360dialog?](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#how-to-connect-whatsapp-twilio-to-chat-devad-io-support-for-twilio-or-360dialog) [Any details about Whatsapp Business setup?](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158#how-to-connect-whatsapp-twilio-to-chat-devad-io-any-details-about-whatsapp-business-setup) ## Keep exploring [### Connect WhatsApp Business With CHAT.devad.io CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://st1.devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) [### How to Create and Keep WhatsApp Business Account Healthy 🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) [### Setting Up Your 360dialog Account Setting Up Your 360dialog Account If you don’t have a WhatsApp Business Account yet, don’t worry. The process is straightforward. You’ll need to sign upfor…](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156) [### WhatsApp Templates & Flows Understanding WhatsApp Templates According to the official WhatsApp Business Policy, businesses are prohibited from sending unsolicited marketing or solicitation messages directly to end users. The…](https://st1.devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159) Help Center search ## Find an answer yourself Searching Guides only. Type at least 2 characters to search. 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