---
title: "Setting Up Your 360dialog Account - Devad CHAT Guides — Devad"
url: "https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156"
---

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- [Connect WhatsApp Business With CHAT.devad.io](https://st1.devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152)

- [Setting Up Your 360dialog Account](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156)

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## Browse these Guides

 

[Help Center](https://st1.devad.io/help/en/)  › [Guides](https://st1.devad.io/help/en/guides/)  › [Whatsapp](https://st1.devad.io/help/en/guides/whatsapp/)  › Setting Up Your 360dialog Account

Guides

# Setting Up Your 360dialog Account

Setting Up Your 360dialog Account If you don’t have a WhatsApp Business Account yet, don’t worry. The process is straightforward. You’ll need to sign upfor…

 

Abdullah HA

 

💡

We are thrilled to announce that you can now link your WhatsApp account through our partner, 360dialog. This is a great step toward integrating the native WhatsApp Business API.

  

## Setting Up Your 360dialog Account

 

If you don’t have a WhatsApp Business Account yet, don’t worry. The process is straightforward. You’ll need to sign up
for a 360dialog account and then add your phone number.

 

You can follow the embedded signup process here: [360dialog Embedded Signup Guide](https://docs.360dialog.com/docs/account-setup/creating-new-waba/embedded-signup)

 

❌

**Important:** Please make sure your Hosting Platform
 Type is set to “Cloud API hosted by Meta” in your 360dialog phone number settings. If it’s not, you must change it.
 [Click here for
 instructions on how to change it.](https://docs.360dialog.com/docs/account-setup/hosting-type-change)

 

### Using a Number Already on WhatsApp Business App?

 

You might want to use a phone number that you are currently using on your Android or iPhone WhatsApp Business App. That
is perfectly fine, but there is a catch. You must delete the account from the mobile app first.

 

❌

**Warning:** Deleting your account from the WhatsApp
 Business App will erase your chat history. This process does not transfer or save your old messages.

 

**How to delete your account:**

 

- Open your WhatsApp Business App.
 
- Go to **Settings**.
 
- Tap on **Account**.
 
- Select **Delete my account**.
 
- Confirm the deletion.

 

### Migrating from Another Provider?

 

If you are already using the WhatsApp Business API with a different provider (like Twilio) and want to switch to
360dialog, you will need to perform a migration.

 

Please refer to this guide for migration steps: [Migrate to 360dialog](https://docs.360dialog.com/docs/account-setup/migrating-phone-numbers/migrate-number-from-meta-or-alternate-bsp-to-360dialog-cloud-api)

 

## Connecting 360dialog to Chat.devad.io

 

Once your number is ready and your 360dialog account is set up, it’s time to connect it to Chat.devad.io.

 

- Log in to your **360dialog Dashboard**.
 
- Navigate to the **Left Menu** > **WhatsApp Accounts**.
 
- Generate your **API Key**.
 
- Copy the API Key.
 
- Go to your **Chat.devad.io** dashboard.
 
- Navigate to **Settings > WhatsApp > 360dialog settings**.
 
- Paste your API Key.
 
- Click **Synchronize now**.

 

✔️

**Success!** Your system should now be connected.
 Messages sent to your WhatsApp number will appear in Chat.devad.io, and you can reply directly from
 there.

 

💪

**Testing with Sandbox:** You can also use a free
 sandbox account for testing purposes. [Learn more about the sandbox here.](https://docs.360dialog.com/whatsapp-api/whatsapp-api/sandbox)  Note that the sandbox has limitations, such as no media
 attachments.

 

## Setting Up Message Templates

 

To start a conversation with a user who hasn’t messaged you in the last 24 hours, you must use a Template Message.
**Where to find your template details:**

 

- **Namespace:** Go to *Left menu > WhatsApp accounts > Details* in 360dialog.
 
- **Template Name:** Look in your 360dialog templates area.
 
- **Default Language:** Look in your 360dialog templates area.

 

### Custom Parameters

 

If your template uses dynamic variables (like a customer’s name), you can define them in the **Custom parameters** field in Chat.devad.io. Separate multiple values with commas.

 

You can use these merge fields:

 

- `{recipient_name}`
 
- `{recipient_email}`

 

💡

**Note:** The order matters! The first merge
 field you list will replace the first variable in your template, the second will replace the second, and so
 on.

 

❌

**Language Compatibility:** Chat.devad.io will try to
 match the user’s language. However, some languages need specific codes:
 • Use `en_US` instead of
 en_GB
 • Use `pt_BR` instead of pt_PT
 • Use `zh_CN` for zh_HK and zh_TW
 • Use
 `es_ES` for es_AR and es_MX

 

## Frequently Asked Questions & Billing

 

### How does billing work?

The cost of using WhatsApp via 360dialog has two parts: 

- **360dialog Fee:** A recurring payment for the 360dialog service. The “API only” plan is usually
 the best fit.
 
- **WhatsApp Conversation Fees:** You pay WhatsApp directly for conversations. The first 1,000
 service conversations each month are free. Pricing depends on the message type and the user’s country. [Check Meta’s official pricing
 here.](https://developers.facebook.com/docs/whatsapp/pricing)

 

### What are the limitations?

Compared to the Official WhatsApp API, third-party
 providers like Twilio have limitations (e.g., Twilio has a 1600-character limit). We strongly recommend using the
 Official WhatsApp API or 360dialog over other third-party wrappers when possible.

 

### Do you provide support for 360dialog issues?

We cannot provide direct support
 for 360dialog configurations or account issues. Please refer to the [360dialog documentation](https://docs.360dialog.com/)  for help with their platform.

 

Use this page

 [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fguides%2Fwhatsapp%2Fsetting-up-your-360dialog-account--156%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fst1.devad.io%2Fhelp%2Fen%2Fguides%2Fwhatsapp%2Fsetting-up-your-360dialog-account--156%20and%20answer%20questions%20about%20the%20content.)

 

On this page

[Setting Up Your 360dialog Account](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#setting-up-your-360dialog-account) [Using a Number Already on WhatsApp Business App?](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#using-a-number-already-on-whatsapp-business-app) [Migrating from Another Provider?](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#migrating-from-another-provider) [Connecting 360dialog to Chat.devad.io](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#connecting-360dialog-to-chat-devad-io) [Setting Up Message Templates](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#setting-up-message-templates) [Custom Parameters](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#custom-parameters) [Frequently Asked Questions & Billing](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#frequently-asked-questions-billing) [How does billing work?](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#setting-up-your-360dialog-account-how-does-billing-work) [What are the limitations?](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#setting-up-your-360dialog-account-what-are-the-limitations) [Do you provide support for 360dialog issues?](https://st1.devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156#setting-up-your-360dialog-account-do-you-provide-support-for-360dialog-issues)

 

## Keep exploring

[### Connect WhatsApp Business With CHAT.devad.io

CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://st1.devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) [### How to Create and Keep WhatsApp Business Account Healthy

🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://st1.devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) [### How to Connect WhatsApp Twilio to Chat.devad.io

Twilio Account Setup To get started, you need a Twilio account. Go to the Twilio Signup Page and create a new account. Once signed up,…](https://st1.devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158) [### WhatsApp Templates & Flows

Understanding WhatsApp Templates According to the official WhatsApp Business Policy, businesses are prohibited from sending unsolicited marketing or solicitation messages directly to end users. The…](https://st1.devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159)

  

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