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Website chat and a shared inbox: different jobs
How does website chat differ from an inbox?
Website chat collects a visitor's message; a shared inbox organizes the team's response.
A website widget is the customer entry point. The inbox is the working area for reading, assigning and answering conversations. Devad CHAT connects those two jobs. Judge the setup by the full path from a visitor's question to a teammate's response, rather than by the appearance of the widget alone.
What belongs in a comparison checklist?
Compare the entry point, conversation history and ownership of the reply.
Test a new visitor message, a returning conversation and a teammate handoff. Check that the reply reaches the original channel. Channel permissions and account connections remain part of the setup.
Explore CHAT for the related workflow.