Devad · Help Center
CHAT App
Find answers in our documentation, step-by-step guides and product updates.
Settings Area
Department Settings & Configuration
Department Settings & Configuration Organizing your support team into departments ensures that user inquiries are handled by the right experts. You can configure department behavior under Settings > Miscellaneous...
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Departments, Queue and routing
Team Workflow & Conversation Routing Settings Scale your support operations with powerful distribution and organization tools. Departments: Segment your team (e.g., Sales, Support) and route conversations accordin...
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Email, Newsletter, SMS, & Notifications
Integrations, Tools, and NotificationsGuide to syncing newsletters, optimizing chat performance, and configuring email, push, and SMS alerts. Newsletter Setup Follow the steps below to complete the synchronization with...
Read more →Ai Agentic Chatbot
Flows Builder & External API
The information below is related to the chatbot flows area. Flows allows you to esely create conversation flows powered by the chatbot. Use them to guide the user toward a specific goal with a series of pre-defined messa...
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Miscellaneous: More Features & settings
Unlock the full potential of your support system with these advanced configuration options. Beyond the basics, CHAT.devad.io offers a suite of powerful tools designed to…
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WordPress Integration
Step 1: Installation & Setup Follow these steps to get the CHAT.devad.io plugin running on your WordPress site. Download: Get the latest version of the plugin from here Upload: Log in to your WordPress Admin. Go...
Read more →Ai Agentic Chatbot
Google Integration & AI Features
The settings below are related to the Artificial Intelligence app. Synchronization To start using the Google AI services and Dialogflow follow the steps below. Automatic sync mode We are officially discont...
Read more →Ecommerce Features
AI Agent & Chatbot for e-Commerce [ WooCommerce, shopify, Opencart & Others]
In the fiercely competitive landscape of modern e-commerce, every website visitor represents a valuable opportunity, and each abandoned cart signifies a significant loss in potential…
Read more →Setup Basics
Having problems?
Setup, Configuration, and TroubleshootingGetting the most out of CHAT.devad.io starts with a solid foundation. This guide covers the essential steps to get you up and running—from verifying your account and installing ke...
Read more →How to Connect WhatsApp Twilio to Chat.devad.io
💡Connect your WhatsApp account using Twilio, a powerful cloud communications platform. This guide will walk you through setting up a free test account and then moving to a live production environment. Twilio Account...
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Plans & Pricing
Simple Pricing, Powerful Features Select the plan that fits your needs below. From our lifetime Free tier to our high-volume Scale packages, every plan resets…
Read more →How to Create and Keep WhatsApp Business Account Healthy
🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers on WhatsApp? To ensure uninterrupted service, ins...
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Users & Access
Manage users from the Users area in the left menu of the admin area. You can import users from Settings > Users > Import users….
Read more →Facebook Instagram Messenger
Messenger (Facebook & Instagram) Setup
Messenger (Facebook & Instagram) Integration Overview The configuration settings detailed below are specifically related to the Messenger application integration. Automatic Sync Works with all accounts if you just...
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Chat & Conversations
Conversations have a total of four different statuses: mark as read, archive, delete and restore. You can manage the status of a conversation by opening…
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How To Export and Import Users in CHAT.devad.io Safely
If you want to import users into Devad Chat, the safest method is to start with an export from the same tenant first. That exported CSV already contains the correct column names, the correct custom-field labels, and the...
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Having problems?
Setup, Configuration, and TroubleshootingGetting the most out of CHAT.devad.io starts with a solid foundation. This guide covers the essential steps to get you up and…
Read more →General
Chat
CHAT.devad.io documentation for setup, customer conversations, WhatsApp, AI agents, automation, integrations, and support workflows.
Read more →Settings Area
Language and Translations
Managing Languages and Translations effective communication requires speaking your user’s language. In this section, you will learn how to set up CHAT.devad.io to automatically detect…
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Installing CHAT Widget
Installation Options for Live CHAT widget Getting CHAT.devad.io up and running on your site is designed to be flexible, regardless of your technical setup. Whether you are running a WordPress site, a custom-coded applic...
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