Devad · Help Center
CHAT App
Find answers in our documentation, step-by-step guides and product updates.
Settings Area
Articles & Tickets Sections
Knowledge Base & Ticket Management Expand your customer support capabilities beyond real-time chat. This guide covers two essential modules: Articles and Tickets. Learn how to build a searchable…
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Language and Translations
Managing Languages and Translations effective communication requires speaking your user’s language. In this section, you will learn how to set up CHAT.devad.io to automatically detect user preferences or force spe...
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Departments, Queue and routing
Team Workflow & Conversation Routing Settings Scale your support operations with powerful distribution and organization tools. Departments give you the power to distribute conversations and…
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Marketing Feautres for Any Business
Supercharge Leads, Sales & Support with AI Chat Power Ecommerce Lead Gen & Customer Support Revolution!For ecommerce stores, capture emails, nurture leads, and close sales faster with smart pop-ups, automated fu...
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Email, Newsletter, SMS, & Notifications
Integrations, Tools, and NotificationsGuide to syncing newsletters, optimizing chat performance, and configuring email, push, and SMS alerts. Follow the steps below to complete the synchronization…
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Mobile App & Other Settings
This section contains help for This section contains help for Mobile App and other features not listed above. Progressive Web App The CHAT.devad.io admin area is a PWA, which means that you can install it on deskt...
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Automations & Cron Job
just enable the Settings > Artificial Intelligence > OpenAI > Training via cron job option and the cron job will be activated. You can disregard…
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Miscellaneous: More Features & settings
Unlock the full potential of your support system with these advanced configuration options. Beyond the basics, CHAT.devad.io offers a suite of powerful tools designed to enhance accessibility, security, and performance....
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Mobile App & Other Settings
This section contains help for This section contains help for Mobile App and other features not listed above. The CHAT.devad.io admin area is a PWA,…
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More Integration: Slack, Opencart, Martfury, Zalo, Zendesk, Viber, Line, WeChat
Slack Integration & Synchronization The Slack integration empowers your team to handle customer support directly from your existing Slack workspace. By synchronizing the two platforms, messages sent from Slack are m...
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AI Agentic Chatbot Features
AI-Powered Chatbot in CHAT.devad.io Ecommerce, Lead Gen, & Customer Support Supercharged!For ecommerce lead generation, deploy intelligent bots that qualify prospects, capture details, and nurture conversions…
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Notifications Management
Notifications Management Overview Understanding exactly when and how notifications are triggered is essential for maintaining smooth communication. If you suspect notifications aren’t functioning correctly, please...
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AI Basic Settings : Human takeover, Smart reply, & Troubleshooting
The settings below are related to the Artificial Intelligence app. The human takeover happens in these cases: When the option Human takeover is active the…
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OpenAI, Integrations, & Chatbot Training
OpenAI The settings below are related to the Artificial Intelligence app. Synchronization Automatic sync mode The automatic sync mode is ready-to-use and does not require any additional settings, Just but credit...
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OpenAI, Integrations, & Chatbot Training
The settings below are related to the Artificial Intelligence app. The OpenAI (ChatGPT) integration gives your chatbot the ability to answer general questions about almost…
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OpenCart
The settings below are related to the OpenCart App. Installation From Settings > Apps, click OpenCart and click Active. Once the app is installed go to Settings > OpenCart and enter the OpenCart details. To ge...
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Flows Builder & External API
The information below is related to the chatbot flows area. Flows allows you to esely create conversation flows powered by the chatbot. Use them to…
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Plans & Pricing
Simple Pricing, Powerful Features Select the plan that fits your needs below. From our lifetime Free tier to our high-volume Scale packages, every plan resets its quota monthly. Switch to the Yearly Plans to see how you...
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Google Calendar & TidyCal Integrations with Chatbot
The following integrations are available from Settings > Artificial Intelligence and can be used to enhance the OpenAI chatbot’s capabilities Lead Generation & Customers. Integrations…
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Reply Comments & DM for Comments
Any comments made on your linked Instagram and Facebook pages are sent directly to CHAT App, where you can respond to them just as you would in a standard chat. Manual Replying to Comments Manage your social engagement...
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